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Skills

  • Budget forecasting and financial risk management
  • Pharmacy operations management
  • Therapy programs
  • Inventory and restocking
  • Wellness services
  • Occupancy strategies
  • Collaboration with interdisciplinary medical teams
  • Improving patient satisfaction metrics (HCAHPS)
  • Seasoned in medical clinical procedures
  • Patient education and counseling

Work Experiences

  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Achieved a 20% decrease in medication errors.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Championed changes for special-needs patients.
  • Adhered to process.
  • Contributed to the seamless integration of new technology solutions.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $14 operating budget.
  • Collaborated with IT.

Summaries

  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Collaborative Consulting Patient Care Services Director with a focus on integrating telehealth services, increasing rural patient access by 18% in 14 regional facilities.
  • Consulting Patient Care Services Director with 11 years of successful team leadership and vendor management experience.
  • Staff development that results in high-performing teams has been recognized.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Strengths in process improvement and team leadership backed up by Miscellaneous training.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Coordinate patient admission and discharge.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Achieved 47% fewer grievances.

Accomplishments

  • Served as a key contributor to a project that successfully reduced operating room turnover time by 34% through process optimization.
  • Implemented Microsoft Excel to streamline daily patient monitoring, resulting in 67% faster bed turnover time and improved care quality.
  • Created an analytics-based care pathway dashboard that resulted in the early identification of high-risk patients and a reduction in escalation instances by 33%.
  • Implemented robust cross-training programs across departments, resulting in a 16% increase in staffing adaptability and resource efficiency.
  • Co-chaired an interdisciplinary patient safety committee that developed action plans, cutting incident reports by 49%.
  • Mentored and developed nursing leadership to strengthen team collaboration, resulting in a 64% reduction in turnover and improvement in team morale.
  • Guided the integration of a new electronic medical record (EMR) platform that enhanced cross-departmental communication and reduced documentation time.
  • Consulted with leadership teams to advance precision medicine initiatives, resulting in 71% better diagnosis outcomes.
  • Developed staff training programs focused on compassionate care that resulted in a 26% improvement in patient satisfaction scores.
  • Championed the introduction of new patient communication strategies which led to improved treatment adherence by 28%.

Affiliations

  • American Society of Safety Professionals
  • Association of Clinical Research Professionals (ACRP)
  • Association of Clinical Documentation Integrity Specialists (ACDIS)
  • American Board of Quality Assurance and Utilization Review Physicians (ABQAURP)
  • Health Care Compliance Association (HCCA)
  • National Association for Healthcare Quality (NAHQ)
  • Society for Healthcare Epidemiology of America (SHEA)
  • American College of Medical Practice Executives (ACMPE)
  • Society of Human Resource Management
  • American Association of Managed Care Nurses (AAMCN)

Certifications

  • Certified Emergency Nurse (CEN)
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Certified in Healthcare Compliance (CHC)
  • Nursing Leadership and Management Certification (NLMC)
  • CompTIA Security+
  • CompTIA Network+
  • Cultural Competency and Diversity in Healthcare Certification
  • Fellow in the American College of Healthcare Executives (FACHE)
  • Accredited Case Manager (ACM)

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