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Skills

  • Root cause analysis
  • Documentation Protocol Design
  • Problem resolution
  • Communication with stakeholders
  • Workforce planning
  • Equipment maintenance scheduling
  • Team management
  • Customer service
  • Inventory management
  • Team training and development

Work Experiences

  • Improved maintenance employee training programs were implemented by me.
  • Designed and implemented a maintenance program to improve operational efficiency and minimize downtime.
  • Was in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety.
  • Achieved improvements over two years.
  • Looked into and fixed mechanical issues with machines like standard and procedure.
  • Obtained pricing information from a variety of vendors to support cost-effective purchasing.
  • Analyzed and prioritized incoming work orders to allocate resources effectively, reducing project backlog by 66%.
  • Kept track of priorities and communicated with the maintenance team and management, strategically delegating tasks to ensure that they were completed on time.
  • Coordinated with HR to recruit 8 technicians.
  • Cut down manual paperwork by 25%.

Summaries

  • Maintain and repair procedure and standard equipment efficiently.
  • Delivered high customer satisfaction ratings.
  • Aligned project goals effectively.
  • Consistently reduced costs.
  • Completed projects ahead of schedule.
  • Aligned efforts with category departments.
  • Collaborated with key suppliers to prioritize work orders, reduced delays in equipment repairs by method while maintaining high-level service standards.
  • Achieved recognition by President's Club.
  • Experienced Work Order Manager with proven safety management and performance optimization skills gained in procedure environments.
  • Provide in-depth training and mentoring to each employee in order to help them improve their abilities and improve the quality of their work.

Accomplishments

  • Developed and maintained KPI reporting dashboards that provided insights into work order trends, leading to a 65% increase in on-time job completion.
  • Collaborated with team of 11 in the development of framework.
  • Implemented energy-efficient repair protocols that decreased downtime and saved 8 hours annually while lowering operational costs by 24%.
  • Collaborated with the operations team to audit and revise the current inventory management process, reducing material wastage on work orders by 68%.
  • Developed inspection audits for all work orders, identifying and addressing inefficiencies that contributed to a 46% reduction in recurring repair tickets.
  • Streamlined the communication between the maintenance and procurement teams, significantly reducing delays in essential equipment orders for work orders.
  • Trained new hires on work order management best practices, decreasing onboarding time by 14 weeks and increasing team productivity.
  • Organized technician training on new diagnostic tools, improving first-time work order completion rates by 76%.
  • Overhauled the company's preventive maintenance program, achieving a 57% reduction in unplanned downtime over two years.
  • Collaborated with the IT team to integrate mobile devices into the workflow, allowing technicians to access real-time work order updates in the field.

Affiliations

  • Association for Operations Management (APICS for Maintenance Workflows)
  • Association for the Advancement of Cost Engineering (AACE International)
  • Freemason
  • Society for Maintenance & Reliability Professionals (SMRP)
  • Toastmasters
  • International Association of Administrative Professionals
  • AFE (Association for Facilities Engineering)
  • Association for Supply Chain Management (APICS)
  • Occupational Safety and Health Administration (OSHA) certified professionals group
  • Building Owners and Managers Association (BOMA) for facilities operations

Certifications

  • Certified Building Inspector (CBI)
  • ISO 9001:2015 Lead Auditor Certification in Quality Management
  • Certified Professional Maintenance Manager (CPMM)
  • Apple Certified Associate (ACA)
  • Operational Performance Specialist Certification
  • Certified Energy Manager (CEM)
  • Advanced Excel for Maintenance Managers, HubSpot
  • Six Sigma Green Belt Certification
  • Certified Public Accountant (CPA)
  • Certified Work Order Professional (CWOP)

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