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Skills

  • CRM Systems
  • Operational improvement
  • Business operations
  • Proficiency in team leadership
  • Communications
  • Territory Sales Experience
  • Bilingual in Portuguese
  • Sorting procedures
  • Contract auditing
  • Safety measures

Work Experiences

  • Achieved zero lost packages during metric.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Accurately handled $9 in financial transactions daily.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Initiative helped me achieve $168,000.
  • Adhered strictly and consistently to postal security protocols, ensuring a 41% incident-free record for handling sensitive materials.
  • Assisted customers by carrying oversized packages into their homes.

Summaries

  • Achieved customer satisfaction.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 48% improvement in delivery times.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Reliable Post Office Clerk with 16 years of experience processing mail and packages to ensure timely delivery.
  • Trying to make the transition to a more rewarding Post Office Clerk position.
  • Within Miscellaneous, senior Post Office Clerk and outstanding performer in stakeholder engagement and strategic planning.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Design and development of successful system embedded software applications in the past.

Accomplishments

  • Collaborated with courier services to expedite international shipping, resulting in on-time delivery improvement by 85%.
  • Facilitated daily cross-departmental meetings to ensure proper coordination between mail sorting and dispatch teams.
  • Monitored and reported key handling metrics to senior leadership, which resulted in targeted process improvements and 37% faster mail sorting.
  • Enforced postal security protocols rigorously, maintaining an incident-free environment while handling classified materials.
  • Managed large-volume mail processing during peak seasonal periods, consistently meeting department productivity targets.
  • Enhanced delivery route mapping systems in coordination with IT, boosting overall mail delivery performance by 31%.
  • Implemented a new workload distribution strategy during peak periods, increasing staff productivity by 49%.
  • Implemented training sessions on updated postal policies, increasing departmental compliance rates by 57%.
  • Initiated a campaign to promote other postal products, increasing the sale of ancillary services by 63% in two years.
  • Trained and onboarded 10 new seasonal staff in postal operations, ensuring smooth integration during high-demand periods.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Mail Technology and Innovation Discussion Group Participant
  • Customer Service Management Group Raleigh Chapter
  • Trusted USPS Business Connect Partner (TCP)
  • Postal Employees Relief Fund Volunteer
  • Rotary International
  • Customer Complaint Resolution and Mediation Board
  • Project Management Institute
  • Postal Customer Council (PCC)
  • Mail Systems Management Association (MSMA)

Certifications

  • Certified Mail and Distribution Systems Manager (CMDSS) through the Mail Systems Management Association (MSMA)
  • Certified Public Accountant (CPA)
  • Postal Safety and Security Compliance Certification
  • Certified in Workplace Conflict Resolution through the International Association for Conflict Management (IACM)
  • Certified Postal Specialist (CPS) from the National Association of Postal Supervisors (NAPS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Salesforce
  • Certified Protection Officer (CPO)
  • Apple Certified Associate (ACA)

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