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Skills

  • Customer experience optimization
  • Cost-saving measures and initiatives
  • Project organization
  • Kitchen staff coordination
  • Budgeting
  • Recipes and menu planning
  • Cross-departmental collaboration
  • Catering and event management
  • Kitchen equipment operation and maintenance
  • Food production management

Work Experiences

  • Achieved a score of 5 during a 2017 inspection.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Consistently received positive feedback on service quality.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Collaborated with culinary teams to balance menu innovation and cost control, saving over $10 annually.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Consistently managed labor costs.
  • Adjusted vendor pricing contracts.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Achieved a 23% reduction in overall food costs.

Summaries

  • Within Miscellaneous, senior Dining Services Supervisor and outstanding performer in strategic planning and budget management.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adaptable Dining Services Supervisor.
  • Accomplished Dining Services Supervisor.
  • Adjusted operations based on key metrics.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Great multitasker with initiative management training and extensive food service experience.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Adaptable Dining Services Supervisor experienced in handling fast-paced environments. Reduced stockouts during busy periods by 73%, ensuring a seamless guest experience.
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.

Accomplishments

  • Revamped the employee scheduling system using Asana, resulting in reduced absenteeism and a 81% improvement in staff coverage.
  • Implemented a streamlined inventory management system that reduced wastage by 85% and prevented stockouts in critical ingredients.
  • Facilitated the successful opening of 9 new dining locations by managing staff onboarding and coordinating with suppliers.
  • Introduced a customer satisfaction tracking system that increased positive feedback and repeat customer visits by 22%.
  • Led a team of 3 dining professionals, optimizing operational flow during peak service hours, improving service speed by 62%.
  • Managed kitchen recertification efforts, achieving all local and state health compliance standards on the first inspection in 2021.
  • Created a rotating menu that incorporated customer preferences, leading to a 36% increase in daily sales.
  • Initiated monthly kitchen staff meetings to address operational issues, leading to smoother service and a 57% reduction in customer complaints.
  • Oversaw food preparation and service in high-volume environments, maintaining quality and speed during peak operational periods.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Society of Women Engineers
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Lions Club
  • Foodservice Consultants Society International (FCSI) Affiliation
  • Society of Human Resource Management
  • Certified Kitchen Designer (CKD) from program
  • Liaison for the Nutrition and Food Science Association at procedure
  • International Council of Nurses
  • Registered Dietitian Nutritionist (RDN) from Brightline

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Foodservice Management Professional (FMP) Certification – Lakeside Partners
  • Cisco Certified Network Associate (CCNA)
  • Service Excellence Leadership Certification – Pathway to Success Program
  • ServSafe Manager Certification 2023 – National Restaurant Association
  • ServSafe
  • Certified Dietary Manager (CDM) - Northwind
  • Google Certified Professional Cloud Architect

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