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Skills

  • Event coordination and planning
  • First Aid/CPR
  • Team management
  • Food quality control
  • Complaint resolution and service recovery
  • Process improvement
  • Budgeting and financial forecasting
  • High-volume dining
  • Customer service
  • Staff management

Work Experiences

  • Implemented a category program and effectively managed employee errors, resulting in a 9% reduction in overall waste.
  • Informed 10 process of employees about menu changes and procedures.
  • Collaborated with culinary teams to balance menu innovation and cost control, saving over $10 annually.
  • Built and maintained strong supplier relationships.
  • Achieved a 48% surge in positive online reviews.
  • Boosted sales by 32% over 18 months.
  • Conducted detailed analysis of customer dining habits.
  • Balanced menu innovation and cost control.
  • Achieved 56% faster order completion rates.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished in labor cost reduction strategies.
  • Accomplished in supplier management.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Boosted team productivity metrics by 37%.
  • Built and maintained strong relationships.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • Great multitasker with initiative management training and extensive food service experience.
  • Accomplished in supplier management, this Dining Services Supervisor built and maintained strong relationships, ensuring premium sourcing and a consistent reduction in food costs by 34%.

Accomplishments

  • Documented and resolved initiative which led to process.
  • Facilitated the successful opening of 9 new dining locations by managing staff onboarding and coordinating with suppliers.
  • Effectively managed conflict resolution between staff and patrons, reducing incident reports by 26% within 2023.
  • Collaborated with team of 11 in the development of procedure.
  • Improved the accuracy of stock inventories by creating a tracking system that reduced over-ordering by 37%.
  • Introduced a customer satisfaction tracking system that increased positive feedback and repeat customer visits by 22%.
  • Coordinated large-scale event catering for up to 13 guests, receiving commendations for seamless execution and high customer satisfaction.
  • Revamped the employee scheduling system using Asana, resulting in reduced absenteeism and a 81% improvement in staff coverage.
  • Initiated monthly kitchen staff meetings to address operational issues, leading to smoother service and a 57% reduction in customer complaints.
  • Oversaw food preparation and service in high-volume environments, maintaining quality and speed during peak operational periods.

Affiliations

  • Member of the Foodservice Packaging Institute (FPI)
  • Certified Kitchen Designer (CKD) from program
  • Association of Information Technology Professionals
  • Membership in the Council of Hotel and Restaurant Trainers (CHART)
  • Association for Computing Machinery
  • Member of the National Association of College & University Food Services (NACUFS)
  • Member of the Dining Services Professionals Network (DSPN)
  • Join the Society for Hospitality and Foodservice Management (SHFM)
  • Healthcare Caterers International Association Member
  • International Foodservice Executives Association (IFSEA) Membership

Certifications

  • Certified Dietary Manager (CDM) - Northwind
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Advanced Leadership Techniques in Food and Beverage Management Certification – system
  • Certified Chef de Cuisine (CCC) – Ironclad Systems
  • Certified Event Planning Specialist (CEPS) - Meridian
  • Project Management Professional (PMP)
  • Certified Foodservice Safety and Sanitation Expert – framework
  • Certified Public Accountant
  • Certified Dietary Services Manager (CDSM) – Cedar Works

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