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Skills

  • Time management
  • Stakeholder communication
  • Cultural Competence and Inclusion
  • Logistical Planning
  • Student engagement strategies
  • Microsoft Office Suite proficiency
  • Critical thinking
  • Customer service and support
  • Mentorship and Peer Leadership
  • Event Feedback Systems

Work Experiences

  • Addressed specific needs of students and families.
  • Boosted user engagement by 19%.
  • Contributed to 63% increase in resource use.
  • Contributed to a 59% increase in student resource utilization.
  • Assisted in crisis management situations.
  • Collaborated with dining services staff.
  • Analyzed post-orientation survey data to provide actionable insight, leading to a 71% increase in efficiency of the following year’s event planning.
  • Delivered presentations to international students.
  • Created an event feedback system.
  • Aided students in time management and study skills.

Summaries

  • Analytical professional with a knack for survey design and analysis, collecting key data to streamline orientation processes and boost participant satisfaction by 41%.
  • Achieved this across 2018.
  • Achieved a satisfaction rate of 66% in post-event surveys.
  • Boosted participant satisfaction by 38%.
  • Adaptable and detail-oriented, worked with logistics to execute seamless accomodation services for students with disabilities, with a 63% approval rating in accessibility feedback.
  • Conducted guest surveys post-orientation week.
  • Achieved a 33% increase in satisfaction for staff and first-year students.
  • Achieved a consistent 23% event satisfaction rate.
  • Achieved a 26% improvement in available resources.
  • Allowed students to onboard more efficiently.

Accomplishments

  • Led multiple sessions on diversity and inclusion, which resulted in a 30% increase in student engagement in cultural events based on post-orientation surveys.
  • Developed and implemented an 'Orientation Leader of the Month' program, increasing peer leaders' commitment and performance levels by 40%
  • Received Scrum Master in leadership training, enhancing facilitation skills that contributed to a 45% improvement in session engagement.
  • Collaborated with university marketing to jointly promote orientation week events, resulting in a 61% increase in student awareness and turnout.
  • Created a peer-mentorship program for first-year students that increased student engagement and support services participation by 45%.
  • Trained and managed a team of 2 peer mentors, achieving an 57% increase in orientation program efficiency year-over-year.
  • Maintained consistent communication with both incoming students and their families, reducing inquiries by 43% due to preemptive clarity and transparency.
  • Facilitated inclusion seminars that boosted first-year minority students’ sense of belonging by 72% through interactive activities and discussions.
  • Spearheaded the development of a digital orientation booklet that cut material costs by 83% and was accessed by 22% of students.
  • Implemented time-saving strategies in orientation scheduling that decreased wait times for incoming students by 71%, improving overall program flow.

Affiliations

  • Facilitator, New Student Orientation Workshops on Inclusivity, 2017
  • Organizer, Campus Involvement Fair, standard, 2022
  • Member, Association of Fraternity/Sorority Advisors (AFA), 2015 – Present
  • Member, Student Development and Leadership Academy, procedure, 2023
  • Participant, Student Leadership and Mentoring Program at category, 2015
  • Lead Organizer, Icebreaker Activities Committee, standard, 2022
  • Instructor, Summer Leadership Academy for Incoming Students, procedure, 2017
  • Mentor, Peer Mentor Program for First-Year Students, program, 2016
  • Participant, Leadership Training Workshop Series at category, 2017
  • Presenter, First-Year Experience Conference, Boston, 2017

Certifications

  • Customer Service in Higher Education Certification from Ironclad Systems
  • Event Planning in Campus Services Certification from Harbor & Co.
  • Time Management Strategies for Leaders from Beacon Labs
  • Conflict Resolution and Peacebuilding Certification from Summit Group
  • Diversity and Inclusion in Student Services Training from Harbor & Co.
  • Student Engagement and Program Planning Certification from standard
  • Presentation Skills for Student Leaders from method
  • Campus Tour Guide Leadership Training from standard
  • Emotional Intelligence in Leadership Certification from program
  • Group Facilitation Techniques in Higher Education Course from category

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