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Skills

  • Stakeholder engagement
  • Quality Control Processes
  • Upselling techniques
  • Quality assurance
  • Standard equipment
  • Sole stitching
  • MS Office
  • B2B client solutions
  • Supervision
  • Customer journey mapping

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 9 calls per the past year to help customers with their questions and concerns.
  • Created unique shoe patterns, including shapes, colors, and intricate ornaments and accessories.
  • Boosted team efficiency by 45% %.
  • Achieved results within the first 2 months.
  • Selected materials for each shoe component based on the needs, desires, and inventory availability of the client.
  • Cut shoe patterns based on client requests, size restrictions, and materials preferences for specific components.
  • Looked for industry trends on social media and through online sources.
  • Analyzed trends and competitors in the category.
  • Achieved procedure.

Summaries

  • Able to meet deadlines.
  • Added $2 through targeted client engagements.
  • Achievement-oriented Tier 1 Associate.
  • Achieved a 59% faster onboarding timeline.
  • Conducted competitor assessment.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Boosted first-month engagement metrics significantly.
  • Closed high-stakes contracts balancing cost-effectiveness and long-term value.
  • Tier 1 Associate is a multi-talented Tier 1 Associate who is consistently rewarded for planning and operational improvements.
  • Detail-oriented and committed to providing excellent customer service.

Accomplishments

  • Assisted in creating analytics reports for upper management that influenced executive-level decisions, leading to a 16% increase in revenue for 2023.
  • Contributed to team reaching quarterly goals by recommending changes to support ticket priorities, reducing overall case backlog by 51%.
  • Negotiated and closed service contracts worth up to $18, exceeding quarterly sales targets by 75%.
  • Implemented Salesforce software that automated data entry tasks, decreasing the workload by 50% and freeing up 14 hours of team time weekly.
  • Collaborated with team of 11 in the development of framework.
  • Handled a high volume of multi-channel customer interactions, averaging 12 resolved interactions daily across phone, email, and chat.
  • Led cross-functional team on a process, resulting in the successful deployment of new Adobe Creative Suite system ahead of schedule and under budget.
  • Provided Tier 1 technical support to customers, resolving 12 support tickets per day and reducing average issue resolution time by 64%.
  • Carefully monitored service-level agreements (SLAs), successfully maintaining compliance with 6% of vendor contracts.
  • Managed relationships with 7 key vendors, consistently securing favorable contract terms, reducing operational costs by 22% annually.

Affiliations

  • Institute of Administrative Management (IAM)
  • Society for Sales Operations Professionals (SOP)
  • Business Analytics and Data Science Professionals Group
  • Corporate Finance Institute Member
  • Certified Public Accountant (CPA) Association
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Public Relations Society of America (PRSA)
  • Rotary International
  • Association for Data-driven Marketing & Advertising (ADMA)

Certifications

  • CompTIA A+ Certification | 2015
  • Salesforce
  • Certified Public Accountant
  • Lean Six Sigma Yellow Belt - 2019
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Azure Fundamentals 2024
  • Certified Ethical Hacker (CEH) - 2019
  • Certified Technical Support Professional (CTSP) - 2018
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)

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