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Skills

  • Franchise Relations Management
  • Sales pipeline development
  • Customer Acquisition & Retention
  • Exclusive Sales Contract Negotiations
  • Multilingual Sales Communication Skills
  • B2B Client Acquisition Strategies
  • Customer relationship management (CRM) implementation
  • Trade-In Program Development
  • Strategic Planning & Execution
  • Customer Segmentation & Targeting

Work Experiences

  • Achieved 24% growth in high-quality inbound sales leads.
  • Conducted in-depth market analysis.
  • Achieved results within 4 months.
  • Achieved a 26% reduction in lead response time.
  • Collaborated with the marketing team.
  • Achieved Outstanding Service Award recognition.
  • Championed the introduction of a customer loyalty program.
  • Acquired and onboarded 12 high-profile fleet clients.
  • Contributed to a 78% sales increase per visitor.
  • Championed relationship-building efforts with franchise partners that led to securing 30% more exclusive contracts for new vehicle models.

Summaries

  • Customer-centric Senior Sales Executive.
  • Consistently recognized for driving customer satisfaction.
  • Boosted new and used vehicle sales.
  • Delivered complex sales strategies.
  • Collaborative senior sales leader with a unique understanding of aligning franchise objectives with dealership success, resulting in consistent top-tier status and preferred inventory allocation.
  • Accomplished leader with a deep understanding of sales funnel restructuring, leading to a 27% improvement in vehicle deal closure rates and a $7 increase in annual revenue.
  • Delivered over $6 in new business within three years.
  • Achieved 65% revenue gains across all franchised locations.
  • Achieved a 57% increase in conversion rates.
  • Cut lead response time by 69%.

Accomplishments

  • Developed customized high-ticket vehicle sales packages, enhancing client experience and increasing average sales price by $9 per deal.
  • Established a lead scoring method based on historical sales data, improving lead-to-customer conversion rates by 30%. Tools implemented reduced acquisition cost per client by $4.
  • Constructed a comprehensive market analysis that identified critical growth opportunities and led to new dealership locations yielding a 41% higher net profit margin.
  • Acquired 2 new strategic fleet partners in the West Coast, contributing an additional $7 in first-year dealership revenue.
  • Negotiated exclusive vehicle packages directly with manufacturers, yielding a pricing advantage over competitors that increased new car sales by 61% in 2015.
  • Championed a dealership excellence program that improved sales staff performance, reducing turnover rates by 34% and elevating team productivity.
  • Developed a dealership-specific strategy for trade-in up-selling that increased vendor management department sales by 31% annually.
  • Collaborated with OEM partners to implement national promotions, achieving $15 in new vehicle sales revenue within 15 months.
  • Pioneered a dealership-wide Customer Relationship Management (CRM) optimization program, increasing sales pipeline visibility and reducing lead response time by 32% hours.
  • Engaged directly with high-net-worth individuals at dealership-sponsored events, cultivating relationships that converted into 15 high-value sales within 6 months.

Affiliations

  • Regional Franchise Sales Leader, category Dealership Association
  • Certified Sales Professional (CSP), Automotive Sales Certification Program
  • Affiliate Member, Automotive Franchise Technology Council
  • Affiliate, National Independent Automobile Dealers Association (NIADA)
  • Member, International Franchise Association (IFA)
  • Certified CRM Specialist, Automotive Customer Experience Institute
  • Speaker, Annual Dealership Summit 2017
  • Active Member, Automotive Digital Marketing Association (ADMA)
  • Participant, Franchise Contract Negotiation Bootcamp 2016
  • Member, Sales Executive Leadership Council (SELC)

Certifications

  • Certified Pre-Owned Vehicle Recondition Specialist - framework
  • Certified Dealership Sales Trainer - Meridian
  • Franchise Dealership Management Certification - framework
  • Sales Leadership Certification through High-Stakes Negotiations - metric
  • Certified Dealership Financial Compliance Specialist - Meridian
  • Certified Automotive Finance Professional (CAFPro) - Brightline
  • Certified Automotive Fleet Manager - program
  • Certified Automotive Dealer Appraiser - system
  • Advanced CRM Implementation for Automotive Sales - program
  • Exclusive Dealer Rights Certification - initiative

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