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Skills

  • Data integrity assurance in healthcare systems
  • TCP/IP
  • Epic Ambulatory module proficiency
  • Desktop support
  • Epic Ambulatory system troubleshooting
  • Framework equipment
  • Team building
  • Technical documents comprehension
  • MS Office
  • Application troubleshooting for healthcare IT

Work Experiences

  • Achieved a 39% improvement in appointment scheduling efficiency.
  • Collaborated with billing departments to configure and resolve revenue cycle management issues in Epic Ambulatory, reducing billing errors by 32%.
  • Conducted root cause analysis for Epic Ambulatory system issues.
  • Contributed to a 50% decrease in system errors.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Achieved a record low for Austin's support team.
  • Configured revenue cycle management issues in Epic Ambulatory.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 16 new accounts.
  • Closed 5 issues within the first three years.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.

Summaries

  • Epic Ambulatory Support Specialist with 17 years of successful data analysis and project management experience.
  • Within Miscellaneous, senior Epic Ambulatory Support Specialist and outstanding performer in vendor management and risk assessment.
  • Supporting hardware and software issues for initiative computer systems is a skillful Epic Ambulatory Support Specialist.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Excellent Epic Ambulatory Support Specialist with 4 years of experience providing exceptional support to users at all levels.
  • Epic Ambulatory Support Specialist with a 5-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • ITIL and Scrum Master are proudly certified.
  • Achieved a 82% increase in user satisfaction.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Achieved 45% improvement in resolution rates.

Accomplishments

  • Led team to deploy critical Epic configurations, impacting 13 healthcare facilities, while maintaining EHR meaningful use compliance throughout the implementation.
  • Developed tailored user adoption strategies that resulted in 17% increase in user proficiency following Epic Ambulatory training sessions.
  • Collaborated with team of 3 in the development of metric.
  • Led cross-functional teams to implement new features in Epic Ambulatory, enhancing clinic capacity by 66% and improving patient satisfaction in Denver.
  • Recognized as 'Employee of the 3 months' for driving key improvements to Epic Ambulatory, resulting in a 31% boost in system adoption.
  • Engaged in continuous professional development, earning CPA in Epic Ambulatory, contributing to an overall team skillset improvement and 56% faster issue resolutions.
  • Resolved product issue through consumer testing.
  • Implemented Epic Ambulatory updates with zero system downtime for 11 clinics, resulting in uninterrupted patient care.
  • Conducted root cause analysis on Epic Ambulatory system failures, providing actionable insights to reduce system downtime by 84%.
  • Facilitated department-wide Epic Ambulatory system audits, ensuring adherence to regulatory standards, with zero major violations.

Affiliations

  • American Medical Informatics Association
  • Project Management Institute
  • Epic User Group (EUG) 2022 Member
  • International Institute of Business Analysis™ (IIBA®) Healthcare Special Interest Group
  • Expert Panelist for Telehealth Technology Infrastructure During COVID-19 Transition 2019
  • Rotary International
  • Participant in HL7 FHIR Protocol Training 2015
  • International Council of Nurses
  • Toastmasters
  • Jaycees

Certifications

  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Healthcare Information Security and Privacy Practitioner (HCISPP)
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Epic Ambulatory Analyst Certification
  • EpicCare Ambulatory Module Proficiency
  • Apple Certified Associate (ACA)

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