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Skills

  • First Aid/CPR
  • Hospital operations
  • Food preparation
  • High-volume food preparation
  • Basic math and financial reporting skills
  • Regulatory compliance
  • Customer service excellence
  • Checklists for daily cleaning and maintenance tasks
  • Patient care
  • Complaint resolution and service recovery

Work Experiences

  • Carried out portion control for high-demand items.
  • Achieved a 67% reduction in supply shortages.
  • Assisted in boosting customer satisfaction.
  • Contributed to Raleigh's menu innovation.
  • Adapted to a rotating menu by quickly learning and executing new dishes, contributing to Atlanta's menu innovation.
  • Achieved quarterly growth in order value.
  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods.
  • Complied with allergen protocols.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Boosted team morale.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Food service team member with extensive Food Court Employee experience in category environments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborated with vendors.
  • Food Court Employee with 3 years of successful team leadership and process improvement experience.
  • Accomplished Food Court Employee.
  • Clear understanding of risk assessment and stakeholder engagement as well as project management training.
  • Achieved a 33% improvement in product availability.
  • To efficiently deliver high-quality service and promote customer loyalty, I am skilled at cross-functional collaboration and performance reporting.
  • Boosted overall team efficiency by 73%.

Accomplishments

  • Executed timely food ordering process for Tableau, reducing instances of stock shortages by 33%.
  • Resolved product issue through consumer testing.
  • Balanced cash drawer and completed nightly closing reports with 6% accuracy, minimizing discrepancies.
  • Accurately handled financial transactions, ensuring correct cash management and reducing register discrepancies by 41%.
  • Suggested menu changes based on seasonal ingredients and customer preferences, contributing to a 63% growth in specialty item sales.
  • Collaborated with team of 17 in the development of framework.
  • Collaborated with kitchen staff to streamline prep procedures, improving kitchen output by 66% during high volume periods.
  • Reduced errors in food preparation line by establishing a clear workflow, leading to a 75% reduction in order mistakes.
  • Led recycling and composting initiative, decreasing food court waste by 35% and saving on disposal costs.
  • Improved team efficiency during busy shifts by spearheading cross-training programs; reduced customer wait times by 54%.

Affiliations

  • Society for Hospitality and Foodservice Management (SHFM)
  • American Medical Informatics Association
  • Food Service Employee Union, Local 13
  • International Council of Nurses
  • Member of Food Safety Consortium, focused on best practices and regulation
  • National Restaurant Association (NRA) Member since 2019
  • Contributor to Food Banks and Local Charitable Organizations through community food donations
  • Certified Food Service Professional (CFSP) through North American Association of Food Equipment Manufacturers
  • Participated in Community Coalition for Hunger Relief Initiatives
  • American Society of Safety Professionals

Certifications

  • Improving Customer Retention Through Service Excellence - Cedar Works, 2019
  • Cisco Certified Network Associate (CCNA)
  • COVID-19 Food Safety Compliance Certification - Vantage, 2023
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional in Food Safety (CP-FS) - program
  • Time Management and Productivity in Food Service - Beacon Labs, 2020
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Menu Development and Pricing Strategy Certification - process
  • Cashier Training Certification - Cedar Works, 2019
  • CompTIA Network+

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