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Skills

  • System equipment
  • Public speaking
  • Report writing
  • Dinner service planning
  • Process implementation
  • Data entry
  • Document scanning
  • Regulatory compliance
  • Risk management processes and analysis
  • Hardware evaluation

Work Experiences

  • Started it.
  • Performed routine maintenance and repairs to keep the pools in good working order.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Recommendation
  • Improved locomotive material expense tracking by 16%.
  • Got better.
  • Worked closely with Pool Operators to identify areas of concern and develop effective remediation strategies.
  • Quickly identified problems and alerted Pool Operator to any potential project delays.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Dove into the water right away to assist struggling swimmers.

Summaries

  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Experienced Pool Operator with success in driving innovation and early adoption of emerging technologies and platforms.
  • Customer service specialist with 4 years of category experience who is dedicated and detail-oriented.
  • Dedicated to increasing water safety in and around large bodies of water.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Over 15 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Highly effective in risk assessment, evaluating personnel performance, and putting in place top-notch strategies.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a category position with a forward-thinking organization.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.

Accomplishments

  • Identified and resolved chemical imbalances within 17 hours, effectively preventing the closure of the pool for maintenance.
  • Instrumental in redesigning the pool maintenance schedule, increasing team efficiency and lowering operational costs by 19% over 2024.
  • Implemented energy-efficient pump systems, reducing overall electrical consumption by 84% annually.
  • Served as a liaison between the pool operations team and city officials during health inspections, achieving zero violations in 2023.
  • Developed a water conservation program that reduced the pool's water usage by 55% while meeting all customer service and regulatory obligations.
  • Performed daily equipment inspections and proactively identified mechanical issues, reducing service interruptions by 17% over 2017.
  • Developed chemical use protocols that led to a 77% reduction in the facility’s chemical footprint while maintaining water quality standards.
  • Improved facility event revenue by 48% through effective promotion and seamless coordination of private rentals such as birthday parties and swim meets.
  • Reduced the overall water consumption of the facility by 54% through improved filtration and circulation techniques.
  • Managed pool facility encompassing 15 acres and 16 water bodies, achieving a 70% improvement in annual user satisfaction.

Affiliations

  • Member of the National Swimming Pool Foundation (NSPF) since 2019
  • Participated in Aquatic Facility Operator (AFO) Certification program 2019
  • Certified Aquatics Facility Operator (AFO) through the National Recreation and Park Association (NRPA)
  • Advanced training in Pool and Spa energy management systems through procedure
  • Society of Human Resource Management
  • Affiliated with the American Water Works Association (AWWA)
  • Certified in UV Disinfection technology for pools through metric
  • Certified Maintenance Specialist at the Aquatics International Academy 2022
  • Society of Women Engineers
  • Project Management Institute

Certifications

  • Certified Pool/Spa Service Technician (CPSST)
  • Certified Pool Operator (CPO)
  • Certified Electrical Pool Technician (CEPT)
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Backflow Prevention Assembly Tester Certification
  • CompTIA A+ Technician
  • Certified Maintenance Technician for Aquatic Facilities (CMTAF)
  • Confined Space Entry (CSE) Certification
  • Aquatic Facility Operator (AFO)

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