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Skills

  • Customer relations and service excellence
  • Skilled in SAP
  • Extremely organized
  • Interpersonal and written communication
  • Powerful negotiator
  • Data analysis
  • Debugging proficiency
  • Team liaison
  • Risk management processes and analysis
  • Methodology implementation

Work Experiences

  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Boosted orders during peak hours by 21%.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Balanced multiple administrative tasks, ensuring proper documentation of all transactions and reducing end-of-day reconciliation errors by 22%.
  • Balanced multiple administrative tasks.
  • Analyzed customer purchase trends to predict demand and adjusted stock orders, reducing product shortages by 39%.
  • Adjusted stock orders.
  • Contributed to unit cost reduction by identifying and minimizing waste, achieving a cost savings of $3 for QuickBooks.
  • Collaborated with external vendors to source high-quality ingredients for limited-time offerings, increasing specialty drink sales by 63%.
  • Program helped me achieve $83,000.

Summaries

  • Boosted customer service consistency.
  • Collaborated with district leadership.
  • Professional with 7 years of progressive experience in the field who is highly organized and detail-oriented.
  • Customer satisfaction-focused professional.
  • Cut stock losses by 70%.
  • Achieved a 98% satisfaction score.
  • Collaborated with cross-functional teams.
  • Cut end-of-day routine time by 50% %.
  • Knowledgable in a variety of design and testing methodologies.
  • Creative and analytical Starbucks Team Lead.

Accomplishments

  • Design: Responsible for creative design for prominent category.
  • Developed a seasonal inventory strategy, leading to a per-store retail sales increase of $6 in 2017.
  • Developed
  • Researched
  • Coordinated community events at the store, leading to press coverage that increased brand visibility by 18% in Austin.
  • Designed and facilitated a safety training module, contributing to a 46% reduction in workplace accidents.
  • Designed and rolled out consistent stock management procedures, reducing waste by 58% and improving stock accuracy.
  • Identified
  • Ensured
  • Recorded

Affiliations

  • Successfully completed the National Retail Federation (NRF) training course on customer service optimization in 2024.
  • Active Member, International Association for Food Protection, attending annual safety and sanitation workshops.
  • Participant, Starbucks C.A.F.E. Practices Program, enhancing ethical sourcing knowledge and boosting local sustainability efforts.
  • Active Alum, Starbucks Store Manager Training Program, maintaining community with fellow graduates for continuous improvement.
  • Participant, Starbucks Sustainability Summit 2016, fostering greener operations and community impact.
  • Affiliated with the American Management Association (AMA), focusing on effective staff scheduling and operational leadership.
  • Certified Specialist in Food and Beverage Analytics, completed training in 2023 to maximize inventory and sales performance.
  • Completed Barista Training and Certification through Starbucks Global Academy in 2017, enhancing team skills.
  • Lead Volunteer, Starbucks Global Month of Good Service, contributing 8 hours to community development programs.
  • Health and Safety Instructor Certified by Vantage, teaching compliance standards and ensuring workplace safety.

Certifications

  • Operational Efficiency and Productivity Certification
  • Cash Handling and Financial Reconciliation Specialist
  • Certified Safety and Security Practitioner
  • ServSafe Food Protection Manager Certification
  • Time Management for Leaders Certification
  • Leadership & Team Management Certified Credential
  • Lean Six Sigma Yellow Belt
  • Certified Food Safety Manager
  • Certified Barista Trainer (CBT)
  • Certified Restaurant Manager (CRM)

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