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Skills

  • Customer service excellence
  • Cold Calling and Lead Generation
  • Complaint resolution and conflict management
  • Lead conversion optimization
  • MS Office
  • Customer service
  • First Aid/CPR
  • Customer relationship management (CRM) systems
  • Market research and pricing adjustments
  • Invoice generation

Work Experiences

  • Helped owners decipher complicated real estate documents and loan agreements.
  • Compiled framework reports to inform stakeholders about the status of the property.
  • Attended meetings with various committees to discuss and resolve legal and environmental issues.
  • Worked as a liaison between the company and the owners to address and resolve ongoing issues.
  • Put in place business strategies to increase tenant satisfaction and decrease vacancies.
  • Took calls and responded to inquiries from various parties, resolving issues through active listening and open-ended questioning.
  • Created and implemented a property management strategic plan.
  • Met with landowners to secure mineral rights and allow companies to drill on privately owned land.
  • Kept track of everything that involved framework and program properties.
  • Developed strong, professional relationships with Licensed Leasing Agents and residents by initiating collaboration and providing exemplary service and engagement.

Summaries

  • Licensed Leasing Agent with data analysis and quality assurance abilities.
  • Any major issues are reported to the property owners, and the owner takes the initiative in finding solutions.
  • Proficient in promoting procedure by leveraging cross-functional collaboration and process improvement knowledge.
  • Property Manager with extensive real estate management experience.
  • Student pursuing a Real Estate degree who is eager to contribute developed knowledge in the role of Licensed Leasing Agent.
  • Property management expert with a track record of managing operational aspects, tenant relations, office management, and maintenance coordination.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Motivating leader who has built and managed process teams in the past.
  • Ability to recognize standard issues and integrate procedure solutions to achieve program.

Accomplishments

  • Successfully minimized tenant turnover by 51% by addressing maintenance and tenant concerns proactively and ensuring timely property improvements.
  • Collaborated with the marketing team to implement a digital advertising strategy that increased online property views by 79% over the past year.
  • Facilitated virtual tours and digital leasing options during category, enabling the property to maintain 36% occupancy despite disruptions.
  • Partnered with local businesses to offer exclusive move-in promotions, generating 6 new tenant leads and successfully converting 60% into lease signings.
  • Utilized Tableau CRM system to track leasing inquiries and follow-up activities, optimizing lead-to-lease conversion rates.
  • Reduced vacant unit turnaround time by 4 days by coordinating closely with maintenance and property management teams.
  • Managed lease documentation and compliance across 7 properties, reducing processing time by 45% and increasing overall efficiency.
  • Negotiated rental contracts and successfully secured leasing agreements for system tenants, contributing an additional $7 to the property's annual revenue.
  • Developed cross-functional workflows with the finance department for budgeting improvements, resulting in a 28% increase in return on investment for property upgrades.
  • Increased renewal contracts by 78% using personalized tenant engagement strategies, ensuring long-term tenant satisfaction.

Affiliations

  • Active involvement in the Real Estate Roundtable Networking event for upskilling in leasing and occupancy mgmt.
  • Earned Green Property Management Certification through the National Apartment Association Education Institute (NAAEI)
  • Member of the Real Estate Investment Network (REIN), participating in bi-monthly workshops and events
  • Property Management License from method, issued 2024
  • Certified Residential Manager (CRM) credential, completed 2018 from the Business Training Institute
  • Certified Leasing Specialist (CLS) through the Building Owners and Managers Institute International (BOMI)
  • Member of the Multi-Housing Revenue Management Advisory Board since 2017, consulted on vacancy reduction strategies
  • Member of the Council for Affordable and Rural Housing (CARH) focusing on affordable housing strategies
  • Professional member of the Ohio Association of Realtors since 2016
  • Complete participant in the ongoing Diversity & Inclusion program from the National Association of Realtors

Certifications

  • Escrow Procedures Certification - program, 2022
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Certified Residential Specialist (CRS) - Residential Real Estate Council (RRC)
  • Real Estate Continuing Education Certification - standard 2018
  • Lease Renewal and Retention Specialist Certification - metric
  • Certified Property Manager (CPM) – category
  • Multifamily Property Management Certification - initiative, 2015
  • Cisco Certified Network Associate (CCNA)
  • Certified Rent and Market Analyst - process

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