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Skills

  • Communications
  • Security systems
  • Microsoft Office
  • Contract renewal processes
  • Complaint resolution and conflict management
  • Administrative support
  • Revenue forecasting
  • Legal compliance (Fair Housing Act and other regulations)
  • Multi-family property management
  • Sales and marketing

Work Experiences

  • Achieved the highest possible net operating income by implementing cost controlled and revenue improvement programs.
  • Adjusted rents strategically.
  • Took calls and responded to inquiries from various parties, resolving issues through active listening and open-ended questioning.
  • Ensured that annual rent, operating expense, and real estate tax adjustments were produced on time.
  • Achieved 63% property occupancy by implementing targeted marketing strategies and improving tenant retention over the past year.
  • Met with landowners to secure mineral rights and allow companies to drill on privately owned land.
  • Achieved results over three years.
  • Achieved results within the past year.
  • Kept track of everything that involved framework and program properties.
  • Adjusted rental pricing.

Summaries

  • The Property Manager was focused on ensuring that tenants were satisfied and that high occupancy rates were maintained.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Ability to recognize standard issues and integrate procedure solutions to achieve program.
  • Bringing 7 years of relevant experience to the table, as well as a results-oriented, quality-driven approach.
  • Inspections are coordinated, conflicts are resolved, and team leadership is delivered.
  • Expert in method with a strong aptitude for implemented and improved.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Jira and ServiceNow experts with exceptional interpersonal skills.
  • Has 18 years of experience in the role of Licensed Leasing Agent.
  • Results-oriented Real Estate professional with budget management, team leadership, and client relations strengths.

Accomplishments

  • Collaborated with the marketing team to implement a digital advertising strategy that increased online property views by 79% over the past year.
  • Onboarded and mentored a team of 4 new leasing agents, reducing the ramp-up time for new hires, and increasing team productivity by 40%.
  • Successfully minimized tenant turnover by 51% by addressing maintenance and tenant concerns proactively and ensuring timely property improvements.
  • Proactively established and maintained relationships with real estate brokers, resulting in a steady pipeline of 14 prospective tenants per month.
  • Monitored and responded to tenant feedback, resulting in an improved tenant satisfaction score of 60%.
  • Negotiated rental contracts and successfully secured leasing agreements for system tenants, contributing an additional $7 to the property's annual revenue.
  • Developed and implemented a tenant retention plan that increased lease renewals by 75% in several months, improving overall occupancy rates.
  • Developed cross-functional workflows with the finance department for budgeting improvements, resulting in a 28% increase in return on investment for property upgrades.
  • Consistently ranked as the top leasing agent for framework properties in Austin for 2016, signing 15 leases.
  • Prepared leasing reports and analysis for upper management, providing insights that led to a 67% increase in operational efficiency.

Affiliations

  • Participated in Portland Housing Authority initiative to reduce vacancy rates by 37% through strategic leasing
  • Member of the National Leasing & Marketing Association (NLMA) with annual workshop attendance
  • Ongoing student in Continuing Education Real Estate Training Program targeting property assessment techniques
  • Member of the National Association of Residential Property Managers (NARPM) since 2016
  • Frequent attendee of industry conferences such as the Apartment Internet Marketing (AIM) Conference since 2016
  • Enrolled in ongoing multifamily property management courses with the Academy of Real Estate (Illinois)
  • Member of the Real Estate Educators Association (REEA), pursuing continuous professional development
  • Certified Leasing Specialist (CLS) through the Building Owners and Managers Institute International (BOMI)
  • Earned Green Property Management Certification through the National Apartment Association Education Institute (NAAEI)
  • Active member of the National Apartment Association (NAA) since 2015

Certifications

  • CompTIA Security+
  • Certified Residential Specialist (CRS) - Residential Real Estate Council (RRC)
  • Real Estate Continuing Education Certification - standard 2018
  • Certified Apartment Leasing Professional (CALP) - method
  • Real Estate Broker License - procedure
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Intro to Commercial Leasing Certificate - category 2017
  • Certified Rent and Market Analyst - process
  • Fair Housing Act Ethics Training Certificate - initiative, 2017

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