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Skills

  • Data entry accuracy
  • Team collaboration
  • Escalation management
  • Operational improvement
  • Relationship development
  • Microsoft Office proficiency
  • Knowledge of program
  • Customer service
  • Organization
  • Business operations

Work Experiences

  • Achieved a 26% reduction in loan rejections.
  • Addressed and resolved 5 disputed appraisals.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted senior loan officers in processing loan applications.
  • Achieved quicker approvals for complex QuickBooks loans.
  • Clarified underwriting conditions.
  • Audited finalized loan files.
  • Transported Adobe Creative Suite to two years customer locations.
  • Achieved 83% increase in error-free file submissions.
  • Achieved 42% faster retrieval of client data.

Summaries

  • Adept at handling large loan volumes with accuracy.
  • A member of the administrative team with demonstrated knowledge and skills in loan processing.
  • Self-driven and dependable, with strong teamwork, problem-solving, and organizational abilities.
  • Contributed to a 45% increase in on-time loan closings.
  • Standards and regulations in data analysis are second nature to me.
  • Achieved a 21% faster approval rate for complex loans.
  • Achieved a 32% on-time close rate.
  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.
  • Analytical Mortgage Loan Processor Assistant.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 16 in the development of method.
  • Coordinated the gathering of financial and employment documentation for 11 loans, ensuring timely closings in line with federal guidelines.
  • Processed detailed borrower documentation, consistently identifying discrepancies and resolving them with 70% accuracy.
  • Worked effectively in cross-functional teams to troubleshoot complex processing issues, resulting in faster loan approval for Microsoft Excel mortgages.
  • Collaborated with compliance and quality assurance teams to ensure all loan files adhered to updated regulations, leading to a 51% reduction in documentation errors.
  • Handled inbound and outbound verification of employment (VOE) and deposit (VOD) requests for ServiceNow loans, ensuring all requests were completed before underwriting deadlines.
  • Verified appraisal and title documents in collaboration with external vendors, accurately processing over 15 loan files monthly.
  • Trained new loan processor assistants, resulting in an improved team productivity by 43% within three years.
  • Worked closely with loan officers to fulfill final underwriting conditions, helping to expedite 5 loan closings annually.

Affiliations

  • Society of Women Engineers
  • Title and Escrow Company Networking Group
  • Certified Mortgage Underwriter (CMU) Certification – 2020
  • National Association of Mortgage Processors (NAMP)
  • Rotary International
  • Real Estate Settlement Providers Council (RESPRO)
  • Financial Loan Processing Professionals Network
  • National Notary Association (NNA) - Membership
  • Jaycees
  • International Council of Nurses

Certifications

  • Certified Document and Data Specialist (CDDS) – system
  • Certified Credit Professional (CCP) – Harbor & Co.
  • Licensed Mortgage Loan Officer (MLO) – North Carolina
  • Loan Officer Assistant Certification – framework – 2023
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Advanced Mortgage Servicing Compliance Certification
  • Fair Lending Compliance Certification
  • Certified Financial Services Auditor (CFSA) – system
  • Mortgage Regulatory Update Training – Ironclad Systems

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