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Skills

  • Organization
  • Resource information
  • Data entry accuracy improvement
  • Team building
  • Compliance with ACA guidelines
  • Appointment scheduling
  • Budgets
  • Community outreach event planning
  • ACA compliance certification (Six Sigma)
  • Business operations

Work Experiences

  • Followed guidelines when reviewing applicant data to determine eligibility for financial assistance.
  • Reviewed applications for various aid programs and determined which individuals met the eligibility requirements.
  • Assisted clients in navigating eligibility requirements.
  • Advised clients on optimizing the use of ACA-covered preventative services, helping lower out-of-pocket expenses by 57% within 7 months.
  • Communicated with people from various cultures and backgrounds during the application process.
  • Authored weekly reports to track benefit approval rates using Asana, helping supervisors identify inefficiencies and subsequently improving approval rates by 45%.
  • Addressed financial assistance inquiries.
  • Assisted over 12 clients.
  • Consulted with social workers and providers.
  • Consulted closely with social workers and providers to address clients' specific health needs, improving personalized care outcomes for 11 individuals in 2018.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Considered a team player who excels at multitasking.
  • Achieved 26% success rate in application processing for clients.
  • Accomplished ACA counselor.
  • Achieved 57% improvement in community enrollment rates.
  • Achieved a 67% increase in enrollment.
  • Assisted over 2 clients.
  • Employers and community organizations are contacted to identify job opportunities for clients.
  • Collaborated with community leaders and service organizations, boosting ACA coverage awareness and increasing cross-referrals by 23% in Seattle over three years.
  • Adept at leveraging technology in ACA case management, implemented Microsoft Excel solution that reduced manual entry by 29% and bolstered application accuracy across 3 cases.

Accomplishments

  • Collected and synthesized client data to shape recommendations on policy changes that improved coverage access for vulnerable populations by 33%.
  • Set workflows for field agents, enhancing the team's ability to complete home visits and remote consultations in a timely and organized manner.
  • Initiated a client tracking system that improved follow-up engagement metrics, raising overall application completion rates by 80% over one year.
  • Documented and resolved procedure which led to standard.
  • Improved cross-departmental relations to streamline the verification process for ACA applications, resulting in reduced processing time by 37% and fewer rejected applications.
  • Advised clients on legal rights and responsibilities under the ACA, helping 17% of uninsured individuals in the Northeast access viable health plans.
  • Facilitated enrollment for hard-to-reach individuals, achieving a 22% increase in coverage during special enrollment periods through strategic outreach.
  • Served as the primary point of contact for over 15 clients, delivering highly personalized counseling sessions that boosted overall satisfaction rates to 45%.
  • Guided clients through the identity verification process, reducing delays in application approval times by 22% for out-of-state or undocumented applicants.
  • Worked closely with IT to troubleshoot and resolve software errors in the enrollment system, preventing data entry delays and improving form processing efficiency by 82%.

Affiliations

  • National Patient Advocate Foundation
  • National Council for Social Service Workers
  • Freemason
  • National Alliance for Health Access Professionals (NAHAP)
  • Department of Human Services Community Outreach Volunteer 2023
  • National Healthcare Access Coalition
  • Lions Club
  • Health Reform Implementation Task Force 2023, Boston
  • American Public Health Association (APHA)
  • Association for Community Affiliated Plans (ACAP)

Certifications

  • Certified Certified Patient Account Manager (CPAM) by AAHAM
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Health Education Specialist (CHES) by National Commission for Health Education Credentialing (NCHEC)
  • Certified Health Insurance Specialist by America's Health Insurance Plans (AHIP)
  • Certified Public Health (CPH) by National Board of Public Health Examiners (NBPHE)
  • Health Policy Certificate Program by method
  • Certified Professional in Healthcare Quality (CPHQ) by National Association for Healthcare Quality

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