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Skills

  • Program knowledge
  • Data entry accuracy improvement
  • Regulatory compliance
  • Project organization
  • Supervision
  • MS Office
  • Healthcare resource education
  • Method equipment
  • Case management and client tracking
  • First Aid/CPR

Work Experiences

  • Provided re-employment services, job clubs, and job search assistance, as well as job-seeking skills training in group and individual settings.
  • Addressed financial assistance inquiries.
  • Analyzed data from interviews, educational and medical records, consultations with other professionals, and diagnostic evaluations to determine clients' capabilities, needs, and eligibility for services.
  • Collaborated with IT teams to ensure the processing system for ACA applications was updated and fully compliant, reducing technical barriers encountered by 60% of users.
  • Assisted clients in navigating complex eligibility requirements, resulting in the approval of 5% of applications for Adobe Creative Suite.
  • Contributed to 52% rise in proactive client engagement.
  • Collaborated with partner organizations and clinics at Austin.
  • Used social media platforms such as system and method to promote and market services.
  • Boosted client satisfaction levels.
  • Documented accurate descriptions of required job duties, working hours, and wages by writing job orders for employers.

Summaries

  • Assisted 16 clients with complex ACA eligibility.
  • Through dynamic communication and exemplary engagement skills, a confident Eligibility Specialist is committed to promoting positive customer outcomes.
  • ACA In-Person Counselor with robust experience.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 67% increase in enrollment.
  • Supportive Eligibility Specialist with a strong commitment to customer service and extensive application engagement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Dedicated to expanding job opportunities by forging strong bonds with employers and job seekers.
  • Motivated professional capable of managing and monitoring member and group eligibility information.
  • Eligibility Specialist with a background in assisting people in understanding and obtaining affordable options.

Accomplishments

  • Established follow-up protocols for lapsed applicants, which increased reactivation rates by 74% over 18 months.
  • Counseled clients on ACA tax credits and other subsidies, resulting in a 42% reduction in out-of-pocket expenses for new enrollees.
  • Collaborated with community partners and clinics to host 13 enrollment workshops, increasing local ACA knowledge and participation rates by 81% over 18 months.
  • Initiated a client tracking system that improved follow-up engagement metrics, raising overall application completion rates by 80% over one year.
  • Enhanced data entry accuracy by 63% through integration of new software tools, streamlining the workflow for client records in QuickBooks.
  • Identified and leveraged special enrollment periods, resulting in 10 additional successful enrollees after the standard deadline passed.
  • Served as the primary point of contact for over 15 clients, delivering highly personalized counseling sessions that boosted overall satisfaction rates to 45%.
  • Applied a detailed knowledge of health coverage options under the ACA to tailor counsel to individual needs, successfully guiding 37% of clients through the application process.
  • Developed and implemented a stepwise guidance model that reduced intake errors by 40% and helped applicants navigate ACA enrollment processes more effectively.
  • Contributed to a project that optimized online application tools, reducing user drop-offs by 21% and increasing successful enrollments by 2 applicants in several months.

Affiliations

  • Freemason
  • International Association of Administrative Professionals
  • Council for Affordable Health Options (CAHO)
  • Community Health Outreach Collaborative (CHOC) Alliance
  • Certified Health Insurance Navigator CPA, 2022
  • Center for Medicare and Medicaid Advocacy Affiliate
  • National Association of Health Access Assisters
  • Association for Computing Machinery
  • American Marketing Association
  • Project Management Institute

Certifications

  • Certified Healthcare Information Technician (CHIT) by Vantage
  • Certified in Healthcare Access Management (CHAM) by NAHAM
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Nonprofit Professional (CNP) by Nonprofit Leadership Alliance
  • Community Health Worker Certificate by framework
  • Certified Public Accountant
  • CompTIA A+ Technician
  • Workplace Diversity and Inclusion Certificate by framework
  • ServSafe

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