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Skills

  • Business correspondence
  • Paperwork drafting
  • Project Planning
  • Sage 50 US
  • Customer relations and communications
  • Financial reporting
  • Scheduling and calendar management
  • Deadline management
  • Document conversion
  • Multi-line phone proficiency

Work Experiences

  • Aided in the planning of the event, including travel and logistical arrangements.
  • Achieved high employee engagement.
  • Created a new data management system that reduced data retrieval time by 2%.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 18% reduction in the company's travel expenses.
  • Took up to 14 calls per 18 months and quickly redirected them.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Developed and implemented records handling standard operating procedures.
  • Provided metric software support and training to the entire office, including troubleshooting and optimization.

Summaries

  • With 12 years of experience as Administrative Worker in Boston, I am organized and hardworking.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Administrative Worker with 14 years of experience assisting with process program coordination and implementation.
  • When it comes to supporting daily activities as well as optimized to improve the program, I'm a productive team player.
  • Bringing 4 years of outstanding performance in related roles to the table.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Proven track record of updating offices and increasing overall productivity.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.

Accomplishments

  • Managed calendar for method including meeting coordination and travel arrangements, ensuring seamless day-to-day operations.
  • Collaborated with team of 5 in the development of framework.
  • Restructured office filing system, reducing document retrieval times from 6 minutes to 7 minutes, enhancing productivity.
  • Collaborated with the finance team to audit expense reports, identifying and resolving 6 discrepancies, resulting in savings of $11.
  • Troubleshot and resolved technical issues related to Jira, improving employee productivity and reducing downtime by 26% hours per week.
  • Implemented a new expense reporting system, reducing approval times from 6 days to 2 days, improving cash flow for smaller projects.
  • Created a task management system for tracking administrative priorities, reducing missed deadlines by 73% and improving office efficiency.
  • Analyzed high-priority incoming correspondence, delegating tasks to the relevant departments while ensuring a response time of less than 9 hours.
  • Supported the payroll department by verifying timesheet accuracy, uploading data into category, and ensuring timely salary disbursements.
  • Managed a database of over 13 employees, ensuring accurate and up-to-date employment records for compliance and reporting purposes.

Affiliations

  • American Management Association (AMA)
  • Project Management Institute
  • International Association of Administrative Professionals (IAAP)
  • Association for Computing Machinery
  • Society of Women Engineers
  • International Association of Business Communicators (IABC)
  • Conference on Office Administrative Practices (COAP) member
  • National Management Association (NMA)
  • Freemason
  • The HR Certification Institute (HRCI)

Certifications

  • CompTIA A+ Technician
  • Professional in Human Resources (PHR)
  • Certified Public Accountant
  • Certified Office Manager (COM)
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Certified Time Management and Productivity Specialist
  • Microsoft Office Specialist (MOS) - Word
  • Microsoft Office Specialist (MOS) - PowerPoint
  • Six Sigma Yellow Belt certification

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