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Skills

  • Operational improvement
  • Event planning
  • New business development
  • Analytics-driven decision making
  • Scheduling
  • MS Office
  • Cross-functional team collaboration
  • Venue selection
  • Sales reporting
  • Customer retention strategies

Work Experiences

  • Achieved 73% occupancy increase in Seattle.
  • Contributed to a 61% increase in guest ratings.
  • Achieved 52% on-time completion.
  • Achieved cost savings of $11.
  • Was in charge of a 2 person onsite team, which included caterers, audio-visual technicians, and the facility management team.
  • Collaborated with the marketing team to develop promotions for group bookings that drove an increase in new business leads by 56%.
  • Completed comprehensive booking audits.
  • Achieved 68% room fill rate.
  • Acted as the primary point of contact for group bookings.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Group Rooms Coordinator is a multi-talented Group Rooms Coordinator who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborative Group Rooms Coordinator with a solid track record of supporting sales and catering teams, leading to successful cross-functional coordination in group reservation strategies.
  • Expert at coordinating post-event logistics for newlyweds, such as travel arrangements and lodging.
  • Group Rooms Coordinator with 12 years of sponsorship, fundraising, and private event planning experience.
  • Achieved 36% group booking success rate.
  • Group Rooms Coordinator with 4 years of successful process improvement and team leadership experience.
  • Expert at coordinating event logistics and collaborating with sales and marketing teams to achieve booking goals.
  • Group Rooms Coordinator with 16 years of experience in developing marketing and events strategies that result in long-term business growth.
  • All aspects of event planning are covered, including vendor management, contract negotiations, timeline development, and budget management.

Accomplishments

  • Documented and resolved metric which led to category.
  • Used method to track and follow up with group inquiries, improving conversion rate by 18%.
  • Maintained a consistent average of 24% occupancy by executing strategic room allocation for events.
  • Achieved program for best group room conversion rate over initiative in a highly competitive market.
  • Used performance metrics to analyze group booking trends and refined room blocking strategies, resulting in a 59% boost in overall performance.
  • Worked closely with events and catering teams to provide seamless group experiences, ensuring 36% of client events returned in subsequent years.
  • Streamlined internal communication processes across departments, reducing group check-in time by 39%.
  • Effectively managed coordination between front office, sales, and housekeeping departments for smooth group event execution.
  • Achieved customer satisfaction score of 21% by consistently implementing tailored service packages for group bookings.
  • Resolved product issue through consumer testing.

Affiliations

  • International Association of Professional Conference Organizers (IAPCO)
  • Convention Industry Council (CIC)
  • International Special Events Society (ISES)
  • Meeting Professionals International (MPI)
  • American Marketing Association
  • International Association of Administrative Professionals
  • American Hotel & Lodging Association (AHLA)
  • The Event Safety Alliance (ESA)
  • Society for Hospitality and Foodservice Management (SHFM)
  • National Tour Association (NTA)

Certifications

  • Certified Guest Service Professional (CGSP) through the American Hotel & Lodging Educational Institute
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP) from Project Management Institute (PMI)
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Food and Beverage Management Certification by AHLEI
  • Property Management System (PMS) Proficiency Certificate in Salesforce from Cedar Works
  • Hospitality and Tourism Management Certificate by Florida Atlantic University
  • Certified Revenue Management Executive (CRME) through Northwind
  • Negotiation Skills for Hospitality by standard

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