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Skills

  • Networking
  • Event sales
  • Contract negotiation
  • Sales reporting
  • Vendor and contract negotiations
  • Lead Conversion
  • Capacity forecasting
  • Event planning
  • Reports generation
  • Client relationship management

Work Experiences

  • Acted as the primary point of contact for group bookings.
  • Aligned group room coordination with banquet services.
  • Assisted in the rollout of new room booking software.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Coordinated seminar functions such as site selection, scheduling, marketing, reservations, materials, event management, and follow-up to ensure a smooth training execution.
  • Assisted in the rollout of new room booking software that reduced reservation errors by 15%.
  • Collaborated with the marketing team to develop promotions for group bookings that drove an increase in new business leads by 56%.
  • Boosted collaboration with event planners.
  • Contributed to operational improvements that enhanced team efficiency, saving over $18 in labor costs annually.
  • Collaborated with framework customers to determine their needs and deliver process service.

Summaries

  • Group Rooms Coordinator with 4 years of successful process improvement and team leadership experience.
  • Analyzed group room allocation strategies.
  • Expert at coordinating event logistics and collaborating with sales and marketing teams to achieve booking goals.
  • Collaborated with finance and sales departments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Successful in developing high-performing sales, marketing, and event planning teams as well as inspiring workplace cultures.
  • Fastidious Group Rooms Coordinator with over 4 years of experience to contribute to a growing company.
  • Within Miscellaneous, senior Group Rooms Coordinator and outstanding performer in client relations and quality assurance.
  • Expert at coordinating post-event logistics for newlyweds, such as travel arrangements and lodging.
  • Based forecasts on group room bookings.

Accomplishments

  • Maintained a consistent average of 24% occupancy by executing strategic room allocation for events.
  • Effectively managed coordination between front office, sales, and housekeeping departments for smooth group event execution.
  • Conducted detailed post-event analysis to provide insights into occupancy trends and improve future group booking strategies.
  • Implemented room block release strategies that saved the organization $15 in unnecessary holds within a 6 months.
  • Managed multiple room blocks for corporate conferences, ensuring that blocks were filled by 34% and adjusted to demand.
  • Facilitated seamless handover processes with initiative, reducing scheduling errors by 20%
  • Assisted sales department in securing 13 new repeat group customers annually, increasing group room night bookings by 35%
  • Trained a team of 8 staff in group reservation best practices, ensuring a system in booking success rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the onboarding of Asana, reducing room rebooking issues by 35%.

Affiliations

  • International Association of Conference Centers (IACC)
  • Society of Incentive Travel Excellence (SITE)
  • Global Hotel Alliance (GHA)
  • Hospitality Sales & Marketing Association International (HSMAI)
  • Certified in Hotel Industry Analytics (CHIA)
  • Toastmasters
  • Hotel Electronic Distribution Network Association (HEDNA)
  • Certified Revenue Management Executive (CRME) certification from HSMAI
  • Association of Corporate Travel Executives (ACTE)
  • Certified Hospitality Revenue Manager (CHRM)

Certifications

  • Customer Service Excellence Certification from Vantage
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Meeting Professional (CMP) through Events Industry Council (EIC)
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • CompTIA A+ Technician
  • Certified Event Planning Specialist by Special Events Certification
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)

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