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Skills

Biopsychosocial assessments
Event execution under budget
Project management
Cross-Cultural Competency
Community Engagement Initiatives
Knowledge of juvenile justice system
Mentorship Program Leadership
Diversity and inclusion program facilitation
Peer mentorship program creation
Learning disability awareness

Work Experiences

Achieved positive post-survey results.
Supervised individual and family therapy sessions for children ranging in age from 14 to 11.
At procedure.
Coordinated a Microsoft Excel orientation event amongst multiple campuses, attracting record attendance of over 5 participants.
Created a cultural immersion program for international students, increasing satisfaction with orientation services by 35% as per post-survey results.
Contributed to a 28% reduction in first-year student disengagement issues.
Acted as the primary point of contact for parents during family orientation, ensuring 27% of concerns were resolved within the past year.
Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized.
Coordinated a Tableau orientation event.
Achieved 84% higher retention rates by the end of the first semester.

Summaries

Boosted overall campus participation metrics by 55%.
Achieved an increase in participant satisfaction by 19%.
Achieved a 44% improvement in teamwork abilities.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Achieved a 15% satisfaction improvement based on post-event evaluations.
Chaired the Orientation Week Committee for 2018.
Achieved results during the 2017 academic term.
Advanced initiative counseling techniques, as well as expertise in crisis intervention strategies for patients.
Boosted event quality.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

Managed event logistics for a campus-wide orientation event involving 11 participants, ensuring coordination across 10 campus departments.
Implemented a mentorship program for first-year students, leading to a 44% retention increase after the first semester.
Resolved product issue through consumer testing.
Documented and resolved metric which led to system.
Developed custom programming for non-traditional students, resulting in a 23% increase in engagement for previously underrepresented demographics.
Planned, coordinated, and facilitated onboarding webinars, with an average attendance of 12 students per session, and received a 16% positive feedback score.
Collaborated with academic advising and student life departments to create a comprehensive, inclusive orientation program that supported 9 first-year students.
Conducted post-orientation surveys and used data to revise and optimize the event schedule, improving overall flow and reducing student wait times by 40%.
Organized orientation sessions attended by 16 students, significantly improving engagement by 72% compared to the previous year.
Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

Society of Human Resource Management
First-Year Experience and Students in Transition Association
Association for Supply Chain Management (APICS)
National Association of Student Personnel Administrators (NASPA)
National Association of Social Workers
National Orientation Directors Association (NODA)
Society for College and University Planning (SCUP)
Association of American Colleges and Universities (AACU)
Certified Student Affairs Educator certification
Online Learning Consortium (OLC) Community Membership

Certifications

Cisco Certified Internetwork Expert (CCIE)
Certified Peer Education Specialist from Summit Group
Certificate in Mental Health First Aid USA from National Council for Behavioral Health
Accredited Program Evaluator from Lakeside Partners
Certified Public Accountant
Stress Management Coaching Certification from standard
Certified Mindfulness-Based Stress Reduction Instructor from program
Project Management Professional (PMP)
Microsoft Certified Systems Engineer (MCSE)
CompTIA Security+

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