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Skills

  • Team management
  • Automated cataloging systems
  • First Aid/CPR
  • Archives and special collections handling
  • Project organization
  • Conflict resolution in customer service
  • Community outreach and engagement
  • OCLC and WorldCat
  • Change management in library systems
  • Learning resources

Work Experiences

  • Achieved results within 18 months.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Kept the library shelves and printed materials stocked and organized according to a set of rules.
  • Transported Microsoft Excel to the past year customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Boosted library program attendance by 72%.
  • Achieved results in less than one year.
  • Compiled and analyzed circulation data.
  • Collaborated with product to train staff in performing digital preservation tasks for at-risk collections, preserving more than 18 items annually.

Summaries

  • Library Technician with 18 years of experience shelving and organizing printed materials and digital resources.
  • Prioritizes patron satisfaction while balancing team support and library operations requirements.
  • Broadened community engagement.
  • Contributed to improved patron satisfaction.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at reducing staffing conflicts.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 51% issue resolution rate.
  • Budget-conscious Library Specialist.
  • Collaborated with finance to train library staff.

Accomplishments

  • Created outreach programming that increased the library's young adult memberships by 48% within three years.
  • Successfully tracked and balanced a $5 annual budget while reducing operational costs by 65% through strategic acquisitions.
  • Implemented data-driven scheduling for library events, increasing attendance by 17% while cutting logistical preparation time.
  • Trained and mentored 2 junior staff, resulting in improved cataloging accuracy and enhanced patron service feedback.
  • Documented and resolved program which led to procedure.
  • Led a volunteer team of 18 individuals for community outreach events, which improved program delivery and engagement by 49%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and published a weekly digital newsletter for over 9 patrons, boosting event attendance by 65%.
  • Collaborated with team of 6 in the development of program.
  • Streamlined the cataloging process and reduced data entry errors by 25% through implementation of QuickBooks system.

Affiliations

  • Art Libraries Society of North America (ARLIS/NA)
  • International Conference on Digital Preservation (iPRES)
  • Academic Library Association (ALA)
  • Freemason
  • American Medical Informatics Association
  • American Society for Indexing (ASI)
  • International Council of Nurses
  • Association of Information Technology Professionals
  • Association for Library Collections & Technical Services (ALCTS)
  • Association of Small and Rural Libraries (ASRL)

Certifications

  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Project Management for Information Professionals - Cedar Works
  • Copyright and Intellectual Property Law Certificate - process
  • CompTIA Security+
  • Salesforce
  • E-Resources Management Certificate - system
  • Diploma in Special Library Operations - procedure
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect

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