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Skills

  • Revenue growth strategy
  • Customer retention strategies
  • Budgeting
  • Revenue management
  • Regulatory compliance
  • Staff management
  • Team management
  • Dynamic pricing strategies
  • Training and mentoring
  • Time management

Work Experiences

  • Manufacturing service agreements and quality standards were negotiated by me.
  • Achieved incremental revenue gains of $14 over 18 months.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Achieved improvement in NPS for 2023.
  • Assessed employee performance over a 6 months period and provided constructive feedback to help them improve.
  • Achieved a 45% rise in online booking success rates.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Achieved a year-over-year increase in guest review score by 9 stars.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Created a cutting-edge employee recognition program that increased productivity and morale.

Summaries

  • Clear understanding of budget management and project management as well as stakeholder engagement training.
  • To take on a new role in a category setting, I'm ready to offer exceptional leadership and planning abilities.
  • Optimize long-term success by effectively balancing targets with resources.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.

Accomplishments

  • Trained and coached sales staff on cross-selling strategies that contributed to a 6% increase in ancillary revenues.
  • Implemented special offer packages during off-peak seasons that resulted in an occupancy rate increase of 44% beyond forecasted levels.
  • Analyzed guest booking patterns and adjusted inventory allocation to maximize room revenue, contributing to a 16% YoY RevPAR increase.
  • Formulated and implemented pricing strategies that improved occupancy during off-peak periods, leading to a 54% revenue increase.
  • Introduced a new system to track guest feedback, which led to the identification and resolution of 6 recurring issues affecting guest satisfaction.
  • Delivered insightful competitor analysis reports, which influenced rate adjustments that increased market share by 27% across Atlanta.
  • Established a high-volume reservation call center, enabling the team to handle 6 reservation inquiries per day while maintaining guest satisfaction scores above 71%.
  • Developed partnerships with third-party booking platforms, expanding the hotel’s online presence and driving a 40% increase in reservation volume.
  • Supervised a team of 13 reservation agents, focusing on enhancing service quality and achieving a response time under 2 minutes.
  • Optimized the room rate strategy and implemented a dynamic pricing model, resulting in revenue growth of 11% year-on-year.

Affiliations

  • Freemason
  • HSMAI (Hospitality Sales and Marketing Association International) - Revenue Optimization Chapter
  • Certified Revenue Management Executive (CRME) through HSMAI
  • Revenue Optimization Global Conference (ROGC) - Speaker in 2016
  • Society of Travel Agency Managers (STAM) - Revenue & Pricing Focus Group
  • American Medical Informatics Association
  • Women in Revenue Management (WIRM) - Charter Member
  • OTA Channel Distribution Master Course - Completed in 2022
  • Project Management Institute
  • International Association of Administrative Professionals

Certifications

  • Excellence in Reservations Management Certificate - metric
  • Professional Certification in Hotel Revenue Management from framework
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Negotiation Skills for Hospitality Industry Professionals - framework
  • Certified Hotel Administrator (CHA) from American Hotel & Lodging Educational Institute
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Third-Party Vendor Negotiation - system 2023
  • Hotel Pricing Strategies Certification - procedure
  • Certified Revenue Management Executive (CRME) - program in 2024
  • Advanced Forecasting & Optimization Certificate - program

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