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Skills

  • Business operations
  • Product development
  • Budget forecasting in healthcare operations
  • Operational efficiency
  • MS Office
  • Scheduling
  • Continuous process improvement
  • Relationship building
  • Team management
  • Budget management and allocation

Work Experiences

  • Employees were delegated program daily tasks, which streamlined daily progress and efficiency.
  • Increased productivity by 10% while lowering staffing and operational costs.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Achieved a 58% decrease in patient complaints.
  • Kept track of 13 employees' daily activities and devised plans to address issues that resulted in metric.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Achieved a 71% reduction in supply costs.
  • Worked directly with management, Care Service Managers, and the program department to brainstorm, discuss strategy, and mitigate category issues.

Summaries

  • Care Service Manager with 10 years of successful vendor management and strategic planning experience.
  • Within Miscellaneous, senior Care Service Manager and outstanding performer in budget management and team leadership.
  • Well-versed in vendor management and a stickler for deadlines.
  • With 5 years of experience planning, leading, and improving process improvement functions, I am an enthusiastic leader.
  • Care Service Manager is a multi-talented Care Service Manager who is consistently rewarded for planning and operational improvements.
  • With 10 years of customer service experience, Care Service Manager is insightful.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • A pleasant personality and a customer-focused background, as well as knowledge of team leadership.
  • Professional with exceptional sales, risk assessment, and performance reporting abilities.
  • Veteran Care Service Manager with exceptional workflow optimization and data analysis abilities.

Accomplishments

  • Prepared and audited 18 compliance documents monthly, ensuring adherence to standard with no deficiencies identified in 2018.
  • Trained over 16 healthcare professionals on compliance with Scrum Master standards, ensuring 80% adherence across Seattle.
  • Created and enforced a quality assurance program that improved patient safety outcomes by 21% and reduced critical incidents.
  • Successfully managed a 16-bed facility's transition to electronic health records, improving data accuracy by 50%.​​​​
  • Fostered an inclusive environment by restructuring team dynamics and promoting cultural competence, improving team performance by 30%.​​
  • Developed onboarding materials and training curriculum that accelerated new hire integration, reducing the onboarding time by 8 days.
  • Revamped shift scheduling protocols, improving coverage and reducing overtime expenses by 67%, while maintaining care quality.
  • Collaborated with team of 18 in the development of metric.
  • Introduced process improvement techniques in care delivery, realizing a 50% reduction in service delays.
  • Coordinated care for 10 complex cases annually, achieving a 43% improvement in patient recovery outcomes.

Affiliations

  • American Organization for Nursing Leadership (AONL)
  • National Care Forum (NCF)
  • American Public Health Association (APHA) – Health Administration Section
  • Healthcare Financial Management Association (HFMA)
  • National Council for Behavioral Health (NCBH)
  • Home Healthcare Nurses Association (HHNA)
  • National Association for Home Care & Hospice (NAHC)
  • National Association of Social Workers
  • Toastmasters
  • Home Care Association of America (HCAOA)

Certifications

  • Certified Medical Manager (CMM) – system
  • Certified Patient Experience Professional (CPXP) – procedure
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Healthcare Access Manager (CHAM) – initiative
  • Healthcare Leadership Certified Program (HLCP) – metric
  • Apple Certified Associate (ACA)
  • Certified Professional in Patient Safety (CPPS) - Institute for Healthcare Improvement
  • Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association
  • Certified Business Analysis Professional (CBAP)

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