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Skills

  • Customer assistance
  • Data analysis using Jira
  • Materials distribution
  • Equipment repair
  • Business operations
  • Supervision
  • Cross-functional team collaboration
  • Sales forecasting
  • Conflict resolution and mediation
  • Customer queue flow optimization

Work Experiences

  • Performed troubleshooting and routine maintenance to keep equipment in top working order.
  • Boosted employee morale.
  • Was in charge of the refreshments counter, which included selling food to customers and ensuring that there was enough product and supply on hand to meet demand.
  • Achieved a 24% reduction in accidents and injuries.
  • Activated safety devices and monitored the attraction during operation to reduce safety risks.
  • Cleaned rides and attractions to prevent germs and bacteria from spreading.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Contributed to a 7% increase in group sales.
  • Identified the wants and needs of visitors and created games and attractions to make them more enjoyable.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Achieved a 33% drop in accidents.
  • Achieved results in just 2018.
  • Built long-term vendor partnerships.
  • Costs were consistently reduced while profits were increased.
  • Pony Ride Operations Manager is a multi-talented Pony Ride Operations Manager who is consistently rewarded for planning and operational improvements.
  • Clear understanding of cross-functional collaboration and vendor management as well as quality assurance training.
  • Pony Ride Operations Manager with 9 years of successful risk assessment and process improvement experience.
  • Consistently meets and exceeds safety benchmarks.
  • Boosted customer reviews.
  • Accomplished Pony Ride Operations Manager.

Accomplishments

  • Expanded pony ride services to new locations across the Northeast, making strategic partnerships and increasing revenue by 75%.
  • Lead standard risk assessment and injury prevention training for staff, which reduced incidents by 33%.
  • Analyzed customer feedback and successfully adapted services, leading to a 32% increase in customer satisfaction ratings.
  • Resolved product issue through consumer testing.
  • Expanded event bookings to include pony rides at schools, festivals, and corporate events, increasing revenue streams by 19%.
  • Managed an average of 4 staff members per shift, maintaining smooth and efficient customer flow within the venue.
  • Streamlined communication with suppliers for feed and equipment, which resulted in a significant decrease in supply chain bottlenecks.
  • Transitioned pony operations to a digital booking system, reducing booking errors by 27% and improving customer experience.
  • Negotiated and closed 14 new vendor partnerships, securing discounted pony ride products and supplies, reducing costs by 36%.
  • Revised inventory protocols, cutting down material costs by 37% and preventing budget overruns during peak season.

Affiliations

  • Safari Professionals of the Americas (for event space planning)
  • National Association of Social Workers
  • International Amusement and Leisure Defense Association
  • Professional Animal Care Certification Council
  • Event Safety Alliance
  • National Animal Care & Control Association Certified Instructor
  • Rural Agricultural Community Associations
  • Toastmasters
  • Humane Society of the United States – Animal Care Division
  • American Society of Safety Professionals

Certifications

  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Animal Welfare Approved (AWA) Certification
  • Certified Barn Operator (CBO) Beacon Labs
  • Ethical Leadership Certification 2020 by Lakeside Partners
  • Certified Equine Specialist (CES) Vantage
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)

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