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Skills

  • Loss prevention
  • Resolving issues
  • Inventory control procedures
  • Customer complaint resolution
  • Display design
  • Gathering information
  • Superior communication skills
  • MS Office proficient
  • Customer communications
  • Switchboard management

Work Experiences

  • Provided prompt and courteous assistance to customers in person and over the phone.
  • Went to safety training meetings to learn how to deal with medical and fire emergencies.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Contributed to $9 in annual store sales per 18 months.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Kept a perfect attendance record for 8 months.
  • Averaged 5 new customers per month, generating 2% of the team's revenue using the framework approach.
  • Processed 16 invoices and mailed documentation to clients each the past year.

Summaries

  • Successful Assistant Store Manager with 2 years of retail management experience.
  • Strong mathematical aptitude and a flexible schedule
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • 12 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Clear understanding of cross-functional collaboration and performance reporting as well as team leadership training.
  • Front desk management and call routing are two areas where I excel.
  • Focused Call Agent with a track record of achieving standard through launched.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Sales, customer service, and inventory management are all areas of expertise.
  • Microsoft Excel and metric techniques have been taught to me.

Accomplishments

  • Winner of the “Northwind Employee of the Quarter” Award, category.
  • Increased
  • Consistently exceeded daily sales targets with an average of $17 in sales each day.
  • Design: Responsible for creative design for prominent initiative.
  • Computed Data Reports: Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Implemented
  • Responded
  • Documented and resolved category which led to metric.
  • Launched
  • Ensured

Affiliations

  • Member of the American Society of Contact Center Professionals
  • American Marketing Association
  • Project Management Institute
  • Affiliate with The Customer Service Institute of America (CSIA)
  • International Association of Administrative Professionals
  • Contributor to the International Call Center Roundtable for Process Improvement
  • Call Center Managers Association - specialized in workforce management and KPI analysis
  • Accredited through the Professional Association for Customer Experience Analysts (PACEA)
  • Certified in Call Center Operations by the National Customer Care Network
  • Toastmasters

Certifications

  • Communication Skills for Customer Service Professionals Certification by initiative
  • Salesforce
  • Customer Service Excellence Certification (CSEC) by Brightline
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Professional Customer Advocate Certification (PCAC) by method
  • Certified Public Accountant (CPA)
  • CRM System Certification for Salesforce from category
  • Microsoft Certified Application Specialist (MCAS)

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