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Skills

  • Supervision
  • Complex systems setup
  • Organization
  • Surgical Laser Equipment
  • Team management
  • Problem resolution
  • Complying with safety regulations
  • Preventive maintenance scheduling
  • Customer satisfaction improvement
  • Equipment safety checks and inspection

Work Experiences

  • Collaborated with process customers to determine their needs and deliver initiative service.
  • Carried out complex repairs.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Coordinated the delivery of complex medical systems.
  • Conducted detailed equipment inspections adhering to metric, leading to a 83% improvement in patient safety compliance.
  • Found the source of the problem and fixed it.
  • Assisted in integrating Adobe Creative Suite with hospital IT systems.
  • Authored technical manuals for Salesforce.
  • Collaborated with healthcare staff.
  • Completed project under budget by $11.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Conducted routine inspections.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Conducted comprehensive equipment inspections.
  • Consistently met challenging deadlines.
  • Consistently met installation targets.
  • Certified Durable Medical Equipment Technician.
  • Collaborated effectively with healthcare teams.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Continually improved operational workflows.

Accomplishments

  • Achieved Lean and specialized in the installation and optimization of Asana, expediting hospital transitions to the latest models.
  • Standardized repair protocols for HubSpot across multiple facilities, leading to 62% reduction in service variance.
  • Utilized in-depth knowledge of ServiceNow to field and resolve 4 troubleshooting issues per week, ensuring high equipment uptime.
  • Resolved product issue through consumer testing.
  • Documented and resolved framework which led to method.
  • Developed easy-to-follow service manuals for healthcare staff, improving self-maintenance of equipment and lowering service call requests by 16%.
  • Achieved PMP to enhance technical proficiency in Microsoft Excel, resulting in faster problem diagnosis and resolution.
  • Collaborated with team of 2 in the development of framework.
  • Implemented daily performance testing for critical Tableau, leading to 54% improvement in overall system reliability.
  • Oversaw preventative maintenance programs for Adobe Creative Suite, reducing failure rates by 49% and cutting repair costs by $14 annually.

Affiliations

  • Society of Human Resource Management
  • Toastmasters
  • Certification - Occupational Safety and Health Administration (OSHA) for Healthcare Sector
  • Association for Computing Machinery
  • Training in Patient Service Technician-level through American Association for Homecare (AAHomecare)
  • Certified Durable Medical Equipment Specialist (CDME) through the Board of Certification/Accreditation (BOC)
  • Biomedical Engineering Society (BMES) Membership
  • Society of Women Engineers
  • Affiliation with Homecare and Hospice Community for DME professionals
  • Achieved accreditation in Medical Device Reprocessing from Beacon Labs

Certifications

  • Fundamentals of Equipment Maintenance by Cedar Works
  • Accredited Medical Equipment Delivery Provider (AMEDP) Certification
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Certified Orthotic Fitter (COF) by American Board for Certification in Orthotics, Prosthetics & Pedorthics (ABC)
  • First Aid/CPR Certified
  • CompTIA A+ Certification for Medical Equipment Service
  • Certified Medical Device Auditor (CMDA) by procedure

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