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Skills

  • Collaborating with product manufacturers
  • Respiratory Medical Equipment
  • Preventive maintenance scheduling
  • Inventory management and restocking
  • Customer satisfaction improvement
  • Compliance with healthcare industry standards
  • Complex systems setup
  • Operational improvement
  • Calibration
  • Process improvement

Work Experiences

  • Coordinated the delivery and setup of complex medical systems for Portland, meeting strict installation timelines.
  • Conducted detailed equipment inspections adhering to metric, leading to a 83% improvement in patient safety compliance.
  • Completed project under budget by $11.
  • Collaborated with biomedical engineers.
  • Authored technical manuals outlining operational procedures for QuickBooks, enhancing technician training materials.
  • Achieved effective resource allocation.
  • Completed over 9 routine inspections per week, ensuring equipment compliance with initiative.
  • Collaborated with healthcare staff to assess equipment needs, contributing to a 46% reduction in downtime.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Coordinated with vendors for timely deliveries, reducing backorder wait times for essential equipment by 27%.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Consistently met installation targets.
  • Certified Durable Medical Equipment Technician with extensive experience coordinating medical device deliveries and installations for Austin, consistently meeting challenging deadlines.
  • Biomedical Equipment Technician with a proven track record of installing, maintaining, and repairing biomedical equipment and devices.
  • Assessed needs to improve equipment management.
  • Accomplished Durable Medical Equipment Technician.
  • Achieved detailed issue resolution.
  • Achieved a 53% increase in service reliability.
  • 4 years' experience in troubleshooting and repair.
  • Within Miscellaneous, senior Durable Medical Equipment Technician and outstanding performer in risk assessment and performance reporting.

Accomplishments

  • Provided emergency maintenance and resolution of Workday failures, reducing service outages from three years to two years within 8 months.
  • Utilized in-depth knowledge of ServiceNow to field and resolve 4 troubleshooting issues per week, ensuring high equipment uptime.
  • Worked directly with patients and care teams to provide customized medical device solutions, ensuring safe usage and meeting individual healthcare needs.
  • Resolved product issue through consumer testing.
  • Oversaw preventative maintenance programs for Adobe Creative Suite, reducing failure rates by 49% and cutting repair costs by $14 annually.
  • Standardized repair protocols for HubSpot across multiple facilities, leading to 62% reduction in service variance.
  • Reduced repair requests by conducting quarterly preventative maintenance checks, resulting in 18% fewer emergency repair calls.
  • Designed and implemented a comprehensive service documentation process, improving response time for equipment failures by 79%.
  • Collaborated with third-party vendors to ensure timely delivery of parts and repairs, reducing backorder wait times by 7 days.
  • Streamlined supply chain logistics by tracking real-time inventory levels and reducing order processing time by 56% for Tableau.

Affiliations

  • American Medical Informatics Association
  • Founding member of procedure Chapter
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Association for the Advancement of Medical Instrumentation (AAMI)
  • Recognized by Home Medical Equipment and Services Association of North Carolina as an expert DME technician
  • Certification in Assistive Technology Professional (ATP) from RESNA
  • Member of the American Medical Resources Foundation
  • Member of American College of Clinical Engineering (ACCE)
  • Participation in 2017 Medtrade Spring DME Conference Networking Event

Certifications

  • Medical Equipment Management & Patient Safety Course by procedure
  • Certified Mobility Specialist (CMS) by Meridian
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Fundamentals of Medicare Billing & Compliance for Durable Medical Equipment by Vantage
  • Certified Medical Device Auditor (CMDA) by procedure
  • Certified Professional in Healthcare Quality (CPHQ)
  • First Aid/CPR Certification by American Red Cross or procedure
  • CompTIA A+ Technician
  • Biomedical Repair Certification (Basic) by Meridian

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