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Skills

  • Organization
  • Fund allocation prioritization
  • Project organization
  • Conflict de-escalation techniques
  • Staff mentoring and coaching
  • Client intake process optimization
  • MS Office
  • Team building
  • Individual and group training facilitation
  • Operational improvement

Work Experiences

  • Created and optimized program schedules to meet anticipated needs while also taking advantage of opportunities to enhance student learning.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Designed and delivered training initiatives that increased staff competency by 78%, directly correlating with improved client outcomes.
  • Coordinated with external service providers.
  • Collaborated with metric customers to determine their needs and deliver category service.
  • Created a transportation program to increase accessibility, resulting in a 4 of additional clients being able to attend daily activities.
  • Transported Power BI to two years customer locations.
  • Worked on strategies to improve student learning and behavior along with parents and teachers.
  • Achieved all set targets.

Summaries

  • Collaborative with health professionals and external service providers to enhance care plans, elevating service satisfaction by 76%.
  • Day Program Supervisor with 11 years of successful quality assurance and budget management experience.
  • Adept at ensuring programs meet accreditation standards.
  • Within Healthcare, senior Day Program Supervisor and outstanding performer in cross-functional collaboration and vendor management.
  • Achieved compliance over 5 consecutive audits.
  • Allowed more clients to benefit from the program.
  • Professional with a strong understanding of operational procedures and regulatory requirements in initiative environments.
  • Client relationship management.
  • Boosted client satisfaction by 43% in 2020.
  • Collaborated with health professionals.

Accomplishments

  • Implemented Microsoft Excel to streamline daily operations for a 6% increase in staff productivity.
  • Standardized reporting protocols to track and analyze client outcomes, improving data reliability and facilitating better decision-making.
  • Collaborated with cross-functional teams to enhance client services, leading to a 71% increase in client engagement.
  • Collaborated cross-departmentally to integrate job readiness services, leading to 84% increase in client employability outcomes.
  • Successfully allocated and prioritized fund distribution for program operations, maintaining services within budget by 20%.
  • Initiated collaborations between multiple departments to enhance client care, fostering a 52% improvement in inter-departmental communication.
  • Coordinated community outreach initiatives that resulted in a 30% increase in enrollment over 11 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led internal audit preparations for method renewal, ensuring compliance and successful certification without penalties.
  • Created and implemented new staff on-boarding processes, resulting in a 78% faster ramp-up time for new hires.

Affiliations

  • National Council on Independent Living (NCIL)
  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • American Medical Informatics Association
  • Society of Women Engineers
  • Society of Human Resource Management
  • Council for Exceptional Children (CEC)
  • Association for Persons with Severe Handicaps (TASH)
  • International Association of Administrative Professionals
  • Social Work Supervision Certification
  • American Society of Safety Professionals

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Care Planning Certification
  • Certified Developmental Disabilities Professional (CDDP)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Person-Centered Thinking (PCT) Certification
  • Trauma-Informed Care Certification
  • Project Management for Human Services (PMHS) Certification
  • Coaching and Mentoring Certification
  • Certified Family Life Educator (CFLE)
  • Certified Business Analysis Professional (CBAP)

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