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Skills

  • Cross-functional team leadership
  • Risk mitigation
  • Customer service
  • Process improvement
  • Customer satisfaction improvement
  • Project organization
  • Procedure equipment
  • Budgets
  • Data-driven decision making
  • Customer segmentation and targeting

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Reached out to potential clients through direct marketing techniques such as mailings and phone calls.
  • Awarded Employee of the Year for excellence in client management.
  • Analyzed claims to identify fraudulent activity.
  • Organized racks and shelves to keep the store looking nice, attract customers, and promote specific items.
  • Achieved results over a 2017 year period.
  • Oversaw the delivery of process project by system team, which resulted in method.
  • Awarded President's Club for innovative solutions to complex insurance problems.
  • Achieved results within 18 months.
  • Addressed claim surges effectively.

Summaries

  • Award-winning Senior Insurance Specialist.
  • Achieved a 27% workload reduction.
  • Balanced portfolio risks.
  • Achieved results within the first 8 months.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Award-winning Senior Insurance Specialist, honored with Top Performer for excellence in handling complex insurance claim disputes and consistently decreasing escalation time by 82%.
  • Contributed to reducing underwriting losses by $14 over 2020 years.
  • Exceptional juggler of multiple competing responsibilities at the same time.
  • Achieved a 45% increase in audit pass rates.
  • Within Miscellaneous, senior Senior Insurance Specialist and outstanding performer in budget management and workflow optimization.

Accomplishments

  • Introduced new digital claims processing tools that reduced manual intervention by 61%, leading to faster payouts and improved client satisfaction.
  • Implemented policy audit processes for corporate clients, uncovering underreported exposures and generating an additional 17 in premium renewals.
  • Designed and rolled out a training program for 3 insurance specialists, improving underwriting accuracy and policy compliance.
  • Implemented a vendor contract renegotiation process that resulted in savings of over $18 while enhancing service levels from third-party suppliers.
  • Consistently met or exceeded key performance indicators (KPIs) by driving successful renewal rates of over 18%.
  • Initiated a customer segmentation strategy leading to targeted marketing campaigns, which increased policy adoption rates by 18%.
  • Led cross-functional teams in addressing logistical challenges following severe weather events, ensuring the timely resolution of claims worth over $2.
  • Managed underwriting for large group healthcare policies, achieving 83% in cost reductions through efficient pricing strategies.
  • Formulated effective risk mitigation plans for clients in high-risk industries, reducing potential liabilities by 28% annually.
  • Improved retention of key corporate insurance accounts by offering highly customized policy solutions and risk management consulting.

Affiliations

  • International Council of Nurses
  • National Alliance for Insurance Education & Research
  • Society of Actuaries (SOA)
  • Institute of Risk Management (IRM)
  • Jaycees
  • International Risk Management Institute (IRMI)
  • Financial Planning Association (FPA)
  • American Society of Safety Professionals
  • Insurance Institute of America (IIA)
  • Risk and Insurance Management Society (RIMS)

Certifications

  • Certified Business Continuity Professional (CBCP)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Life, Accident, & Health Insurance License
  • Certified Risk and Insurance Specialist (CRIS)
  • Associate in Reinsurance (ARe)
  • Reinsurance Administration Professional (RAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Claims Professional Accreditation (CCPA)
  • ServSafe

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