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Skills

  • Employee mentoring
  • Communication skills
  • Business operations
  • Complaint resolution
  • Reports
  • First Aid/CPR
  • Quality control
  • Arts and culture
  • Networking
  • KPI management

Work Experiences

  • Collaborated with program customers to determine their needs and deliver category service.
  • Certified and qualified in ITIL, allowing for higher safety compliance and operational efficiency in daily routines.
  • Conducted internal audits.
  • Assisted management in the development of new service offerings that resulted in a 69% increase in customer uptake.
  • Achieved zero overages for the year of 2024.
  • Achieved a 57% compliance rate.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Assisted management in developing new service offerings.
  • Collaboratively worked with management.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Achieved company recognition.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Strengths in data analysis and strategic planning backed up by Miscellaneous training.
  • Collaborative Lead Service Attendant adept at ensuring service smoothness across teams, especially during peak events attended by 9 guests.
  • Addressed customer issues on-the-spot.
  • Guests favor this skilled storyteller because of his ability to weave stories and history of sites and venues into an entertaining monologue.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of cross-functional collaboration and budget management as well as cross-functional collaboration training.
  • Accomplished Lead Service Attendant.
  • Certified in OSHA.

Accomplishments

  • Monitored and maintained quality control to ensure all customer interactions met established service standards.
  • Increased staff productivity by 76% through the introduction of time-saving tools and operational best practices.
  • Achieved a 34% reduction in inventory shrinkage by implementing stricter quality control and reconciliation processes.
  • Resolved product issue through consumer testing.
  • Trained and mentored 9 new staff in customer service and operational procedures, leading to an improved onboarding process.
  • Documented and resolved procedure which led to metric.
  • Played a key role in enhancing cash flow management procedures, leading to a 78% reduction in revenue discrepancies.
  • Proactively identified operational bottlenecks, improving daily task efficiency and reducing overall service time by 51%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented streamlined communication between service staff and management, reducing customer wait times by 47%.

Affiliations

  • National Retail Federation (NRF)
  • American Medical Informatics Association
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Travel and Tourism Research Association (TTRA)
  • International Foodservice Distributors Association (IFDA)
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • International Council of Nurses
  • Society of Human Resource Management
  • Certified Customer Service Specialist (CCSS) - Training Course

Certifications

  • Certified Public Accountant
  • Certified Advanced Customer Service Strategies (CACSS) - initiative
  • TIPS (Training for Intervention Procedures) Alcohol Certification 2019
  • Certified Leadership Development Professional (CLDP) - initiative
  • Certified Service Professional (CSP) - Institute of Customer Service 2022
  • Certified Hospitality Supervisor (CHS) - AHLEI 2022
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • Emergency Evacuation Training Certification - standard
  • Cisco Certified Internetwork Expert (CCIE)

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