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Skills

  • RFI Scanners
  • Operational improvement
  • Time management
  • Customer service
  • Team building
  • Data-driven decision making
  • Planning and coordination
  • Improvement plan knowledge
  • Supervision
  • Customer retention strategies

Work Experiences

  • Saved money by developing functional solutions to process problems.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Learned process improvement and project management to help with office needs.
  • Created and updated initiative spreadsheets with the most up-to-date information on QuickBooks.
  • Achieved fuel savings of $18 monthly.
  • Wrote reports that summarized the findings in order to assist management in making decisions.
  • Aligned operations with regulatory standards.
  • Streamlined operations and cut costs to save $8+ while removing the need for outside vendors.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved savings of $7 over two years.

Summaries

  • Negotiation and multitasking skills are exceptional.
  • Looking forward to taking on a new challenge with a successful team.
  • Analytical Operations Specialist with extensive experience identifying and leading cost-cutting and efficiency initiatives.
  • Motivating leader who has built and managed system teams in the past.
  • Miscellaneous student seeking hands-on experience through an internship in process improvement.
  • Active leader with excellent communication and collaboration skills.
  • Achieved a 66% improvement in customer feedback.
  • Ability to recognize system issues and integrate method solutions to achieve category.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Results-oriented Miscellaneous professional with cross-functional collaboration, vendor management, and team leadership strengths.

Accomplishments

  • Led cross-functional teams in redesigning workflow processes, reducing project delivery times by 30%.
  • Coordinated field operations in high-stress situations, cutting response time to critical incidents by an average of 67%.
  • Spearheaded the implementation of new Jira software, resulting in more efficient tracking of field operations and a 83% decrease in errors.
  • Created custom reporting templates for field ops teams, allowing for rapid data collection and improving reporting accuracy by 30%.
  • Created and enforced SOPs (Standard Operating Procedures) for routine maintenance, improving operational consistency across 2 locations.
  • Mentored and developed junior team members, increasing team cohesion and decreasing training time by 7 hours.
  • Championed customer service initiatives that led to a 29% increase in positive client feedback over 6 months.
  • Drove data-driven decisions by implementing a comprehensive feedback loop between field staff and management, resulting in 44% efficiency gains.
  • Coordinated with service providers to streamline utility processes, reducing project downtime by 44%.
  • Revised inventory tracking systems, contributing to a 28% reduction in lost assets and a decrease in surplus stock expenses.

Affiliations

  • Technical Operations Lead, Tableau User Group
  • Member, Field Operators and Technicians Alliance (FOTA)
  • Accredited Professional, category User Group, 2019
  • Member, International Facility Management Association (IFMA)
  • Member, Global Field Service Alliance (GFSA)
  • Member, National Operations and Facility Management Association (NOFMA)
  • Participant, Field Service Operational Excellence Conference, 2022
  • Registered professional with the Institute of Asset Management (IAM)
  • Graduate, Operational Efficiency Optimization Certification Program, 2023
  • Member, American Society of Operations Management (ASOM)

Certifications

  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Associate in Project Management (CAPM) by PMI
  • Certified Business Process Professional (CBPP)
  • Certified Logistics Technician (CLT)
  • International Association of Plumbing and Mechanical Officials (IAPMO) Certification - Field Services
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Certified Supply Chain Professional (CSCP) by APICS
  • Lean Six Sigma Green Belt Certification

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