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Skills

  • Custom itinerary creation
  • Customer service
  • Hotel accommodations
  • Industry trend analysis
  • Presentation delivery
  • System equipment
  • Cost optimization strategies
  • Client relationship management
  • Global travel logistics
  • Supplier relationship management

Work Experiences

  • Collaborated with regional sales teams to onboard 12 new clients, increasing market share in Portland.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of standard project by framework team, which resulted in metric.
  • Built a network of travel partners across Raleigh, collecting insights on local opportunities for business meetings and conferences.
  • Collaborated with legal, finance, and human resources.
  • Collaborated with regional sales teams.
  • Collaborated with the IT department.
  • Collected insights on local opportunities.
  • Awarded Innovation Award for exceeding quarterly sales targets by 57% during 2021.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Proven track record of creating profitable travel programs and growing clientele.
  • Achieved a high success rate of 34%.
  • Strengths in risk assessment and process improvement backed up by Travel and Hospitality training.
  • Coached and trained team members.
  • Adept at developing compelling sales proposals.
  • A true go-getter with exceptional interpersonal skills.
  • Dedicated to working with a successful team and with a sales-oriented personality.
  • Achieved corporate savings of $7 annually.
  • Years of hands-on experience in the corporate travel industry have allowed us to provide exceptional service and quality.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Created and maintained preferred vendor lists focusing on cost, trust, and sustainability, boosting service satisfaction scores by 37%.
  • Collaborated with industry experts to stay updated on market trends and travel technology, which contributed to a 65% improvement in client proposal accuracy.
  • Led initiatives to integrate sustainability-focused suppliers into the company’s corporate travel offerings, contributing to a 69% reduction in the organization's carbon footprint.
  • Earned Lean in corporate travel management, which improved alignment with industry best practices and resulted in 81% improvements in service delivery.
  • Implemented strategies to analyze client travel patterns, identifying cost-saving opportunities that led to $2 in annual savings for key accounts.
  • Led the implementation of a new travel management platform, improving operational efficiency and reducing booking time by 62%.
  • Led onboarding and continuous training for new corporate clients, reducing setup time by 16 days and increasing initial client satisfaction by 55%.
  • Monitored and managed compliance with corporate travel policies, resulting in 63% adherence rate and reducing policy violations.
  • Optimized travel itineraries for multi-location business trips, reducing clients’ overall travel time by 47%.
  • Spearheaded an internal task force to improve client onboarding, cutting onboarding time by 47% while increasing overall customer satisfaction.

Affiliations

  • Travel Risk Management and Emergency Preparedness Forum
  • Preferred Hotel Group Alliance
  • Project Management Institute
  • Business Travel Professionals Association (BTPA)
  • The Travel and Tourism Research Association (TTRA)
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Certified in Risk Management for Travel Agencies (CRMTA)
  • Rotary International
  • Meeting Professionals International (MPI) – Corporate Travel Chapter
  • Corporate Travel Management Association (CTMA)

Certifications

  • Risk Management Professional (RMP) – Northwind, 2024
  • Negotiation & Conflict Resolution Professional Certificate – method, 2016
  • First Aid/CPR Certified
  • Global Travel Professional (GTP) – Beacon Labs, 2024
  • Microsoft Dynamics CRM Certification – Microsoft Excel, 2023
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Certified Travel Industry Professional (CTIP) – Cedar Works, 2015
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Travel Operations Specialist Certification – Brightline, 2021

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