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Skills

  • Presentation delivery
  • Process improvement
  • Executive travel
  • MS Office
  • Corporate travel software proficiency
  • Supplier relationship management
  • Team leadership and supervision
  • Regulatory compliance
  • Customer service excellence
  • Data analysis to reduce costs

Work Experiences

  • Aligned travel offerings with clients’ sustainability goals by partnering with eco-friendly airlines and hotel chains, contributing to a 21% reduction in carbon footprint.
  • Boosted total bookings by 85% annually.
  • Actively addressed client concerns.
  • Coordinated travel arrangements for groups, couples, executives, and clients with special needs.
  • Collaborated with regional sales teams.
  • Aligned travel offerings with clients’ sustainability goals.
  • Spoke with people traveling to high-risk areas like Boston and Atlanta about security concerns and protocols.
  • Assisted in the development of sales proposals.
  • Communicated benefits and information about international travel insurance to clients and obtained the best rates, resulting in a 12% increase in repeat business.
  • Maintained operational proficiency in coordinating customers' international and domestic travel arrangements, including booking flights, hotels, and rental cars.

Summaries

  • Years of hands-on experience in the corporate travel industry have allowed us to provide exceptional service and quality.
  • An effective leader skilled in collaborative client contract negotiations, working closely with legal, compliance, and regional sales teams to ensure alignment with company goals.
  • Self-starter with unrivaled expertise in team leadership and stakeholder engagement.
  • Aligned solutions with clients' business objectives.
  • Built custom travel itineraries aligned with business goals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Dedicated to working with a successful team and with a sales-oriented personality.
  • Aligned corporate travel contracts with company policies.
  • Costs were consistently reduced while profits were increased.
  • Area Business Travel Sales Coordinator is a multi-talented Area Business Travel Sales Coordinator who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Created and maintained preferred vendor lists focusing on cost, trust, and sustainability, boosting service satisfaction scores by 37%.
  • Led initiatives to integrate sustainability-focused suppliers into the company’s corporate travel offerings, contributing to a 69% reduction in the organization's carbon footprint.
  • Documented and resolved standard which led to system.
  • Negotiated exclusive corporate rates with hotels and airlines, ensuring 37% reductions in premium travel costs while maintaining quality service.
  • Provided 24/7 support to VIP clients, ensuring an issue resolution rate of 28% for time-sensitive travel needs.
  • Co-created an ROI-focused travel program for a major client, leading to a 69% increase in travel-related profitability over 2016.
  • Collaborated with team of 18 in the development of program.
  • Resolved product issue through consumer testing.
  • Coordinated global business travel across 4 regions smoothly, ensuring compliance with regional regulations and reducing travel interruptions by 15%.
  • Led onboarding and continuous training for new corporate clients, reducing setup time by 16 days and increasing initial client satisfaction by 55%.

Affiliations

  • Society of Women Engineers
  • Toastmasters
  • Certified in Risk Management for Travel Agencies (CRMTA)
  • American Medical Informatics Association
  • Freemason
  • International Hotel & Restaurant Association (IH&RA)
  • Meeting Professionals International (MPI) – Corporate Travel Chapter
  • American Society of Safety Professionals
  • Global Travel Risk Council (GTRC)
  • Hospitality Sales and Marketing Association International (HSMAI)

Certifications

  • First Aid/CPR Certified
  • Certified Meeting Planner (CMP) – Vantage, 2019
  • Certified Public Accountant
  • Certified Hospitality Revenue Manager – Northwind, 2022
  • Certified Corporate Travel Executive (CCTE) - 2015
  • Certified Hospitality Trainer (CHT) - Meridian
  • Certified Public Accountant (CPA)
  • Certified Travel Counselor (CTC) – Brightline, 2021
  • Project Management Professional (PMP)
  • Negotiation & Conflict Resolution Professional Certificate – method, 2016

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