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Skills

  • MS Office
  • Budgets
  • Problem resolution
  • Shorthand writing
  • Team building
  • First Aid/CPR
  • Adaptability in dynamic environments
  • Standard equipment
  • Professional phone etiquette
  • Regulatory compliance

Work Experiences

  • Used automated to resolve customer issues and complaints.
  • Created monthly reports on visitor traffic.
  • Assisted in coordinating corporate events.
  • Achieved results within the first two years of implementation.
  • Delivered a 54% improvement in client satisfaction scores.
  • Created a system for logging and distributing incoming mail and packages, improving mailroom efficiency by 41%.
  • Delivered training to 18 new administrative assistants on customer service excellence and office policies.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Created and enforced a new check-in process.
  • Kept track of visitors and screened them to ensure that they had access to inter-office personnel.

Summaries

  • Receptionist with 13 years of experience in category settings.
  • Expert and knowledgeable in security, service, and clerical requirements.
  • Welcome clerical professional with 17 years of experience assisting customers and teammates in an Miscellaneous office setting.
  • Professional at assisting customers with both simple and complex needs.
  • Having a strong grasp of project management, client relations, and Jira.
  • Dedicated to providing outstanding support to team members and clients.
  • Corporate Lead Administrative Receptionist is a dependable and enthusiastic Corporate Lead Administrative Receptionist with 17 years of front desk management experience.
  • Detail-oriented Corporate Lead Administrative Receptionist with experience in planning, managing and coordinating corporate events.
  • Corporate Lead Administrative Receptionist with 11 years of successful team leadership and budget management experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the integration of a new scheduling software that resulted in a 59% improvement in executive meeting coordination.
  • Reduced office supply budget by 84% through effective vendor contract negotiations, saving the company $18 annually.
  • Standardized the executive report submission process using SAP, reducing preparation time by 3 hours monthly.
  • Collaborated with the marketing team to handle client-facing events and maintained a high level of professionalism that resulted in 40% customer retention.
  • Led administrative operations during a staff shortage, handling an increased workload for 12 weeks with no operational disruptions or client complaints.
  • Trained and mentored new administrative staff on office policies, improving front-desk operations' response time by 41% in the first 18 months.
  • Arranged executive team-building events that strengthened team collaboration and received positive feedback from 64% of participating leadership.
  • Initiated a bi-weekly feedback loop for event coordination efforts, leading to a 52% increase in attendee satisfaction during corporate events.
  • Created and distributed meeting minutes for weekly executive sessions, ensuring that action items were addressed promptly and deadlines were met by 45%.

Affiliations

  • National Notary Association (NNA)
  • Freemason
  • Lead Participant, Vendor Contract Negotiation Consortium
  • American Society of Administrative Professionals
  • Administrative Professionals Conference Attendee 2019
  • Administrative Professionals Leadership Academy Graduate 2024
  • Rotary International
  • American Management Association (AMA)
  • Facilitator, New Hire Administrative Staff Training
  • Society of Human Resource Management

Certifications

  • Google Workspace Certification – 2016
  • Workplace Safety Certification for Corporate Receptionists - Cedar Works
  • Business Communication Professional Certification - Ironclad Systems
  • ServSafe
  • Project Management Professional (PMP) - Project Management Institute (2023)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Corporate Event Professional - Brightline
  • CompTIA A+ Technician
  • Certified Meeting Professional (CMP) - system
  • Certified Business Analysis Professional (CBAP)

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