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Skills

  • Communications
  • First Aid/CPR
  • Organization
  • Invoice generation
  • MS Office
  • Business operations
  • Supervision
  • Handling medical appointments and schedules
  • Operational improvement
  • Knowledge of state regulations

Work Experiences

  • Collaborated with interdisciplinary teams.
  • Was in charge of a variety of daily tasks, such as patient transportation and appointment scheduling.
  • Eased family stress during three years.
  • Contributed to higher satisfaction scores.
  • Carried out health assessments.
  • Educated family members on disease management.
  • Kept track of my clients' progress and reported any necessary changes.
  • Carried out health assessments, allowing for early intervention and reducing acute crisis episodes by 15% for patients with program.
  • Assisted with wound management for diabetic patients by closely following care plans, reducing infection rates by 30%.
  • Avoided delays in treatment.

Summaries

  • Multilingual and fluent in French and Portuguese, with a strong grasp of cultural differences.
  • Project management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Health Support Specialist.
  • With a passion for community service, skilled in assisting with daily living activities and meal preparation.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Provides mobility and personal care assistance, as well as administering medications and scheduling appointments.
  • Ability to recognize program issues and integrate initiative solutions to achieve metric.
  • Health Support Specialist was compassionate and focused on providing comprehensive client support.
  • Strategic thinker with expertise in strategic planning.

Accomplishments

  • Contributed to an interdisciplinary team providing end-of-life care, ensuring comfort and dignity for patients while receiving commendations from family members for compassionate care.
  • Applied patient-centered care techniques that resulted in a 41% improvement in patient emotional and physical health outcomes across three years.
  • Led time-sensitive decision-making during patient medical incidents, ensuring appropriate actions were taken to prevent escalation of health issues in 10 cases.
  • Provided post-operative assistance, ensuring 14% of patients adhered to prescribed rehabilitation programs, enhancing recovery rates by 63%.
  • Streamlined patient discharge processes, decreasing discharge time by 60% and ensuring smoother transitions for 9 patients over two years.
  • Implemented patient orientation programs that improved patient understanding of care procedures, boosting satisfaction rates by 43% in 2022.
  • Developed a patient-oriented care workflow that decreased care delays by 8 minutes on average, improving overall patient satisfaction scores.
  • Supported medication administration for up to 15 patients per shift, maintaining a 56% accuracy rate and ensuring adherence to medical protocols.
  • Supported telehealth services for rural or underserved communities, doubling the number of patients supported remotely in the past year.
  • Reduced hospital readmissions by 38% through strategic outpatient follow-up and patient education initiatives.

Affiliations

  • Participant, National Alliance for Direct Support Professionals (NADSP)
  • Member, American Association of Health Care Assistants (AAHCA)
  • Active Contributor, American Healthcare Documentation Professionals Group (AHDPG)
  • Affiliate, Society of Critical Care Medicine (SCCM) – focused on complex patient needs
  • Active Member, National Certification Board for Alzheimer Care (NCBAC)
  • Certified Member, International Association of Healthcare Practitioners (IAHP)
  • Certified Member, Association for the Advancement of Wound Care (AAWC)
  • Member, Association of Rehabilitation Nurses (ARN)
  • Member, Association of Rehabilitation & Physical Support Specialists (ARPS)
  • Member, International Council of Active Aging (ICAA)

Certifications

  • CompTIA A+ Technician
  • Certified Surgical Technologist (CST)
  • Certified Patient Care Technician/Assistant (CPCT/A)
  • First Aid/CPR
  • Certified Clinical Medical Assistant (CCMA)
  • Certified Dementia Practitioner (CDP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Homecare and Hospice Executive (CHCE)
  • SAP Certified Application Associate
  • Certified Occupational Therapy Assistant (COTA)

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