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Skills

  • Mail handling
  • Calendar and travel scheduling
  • Correspondence processing with HubSpot
  • Employee engagement initiative planning
  • Discretion with sensitive information
  • Budgets
  • Regulatory compliance
  • Improving meeting efficiency
  • Executive support
  • Digital and physical file management

Work Experiences

  • Contributed to increases in project delivery timelines.
  • Coordinated employee training sessions.
  • Coordinated with IT to set up workstations.
  • Achieved 64% reduction in office accidents.
  • Chaired office safety committee.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Developed new office filing systems that improved document retrieval times by 81% through meticulous organization and digital archiving.
  • Collaborated with vendors on maintenance projects.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.

Summaries

  • Extensive experience in system office administration and related positions.
  • Accomplished Office Management Assistant.
  • Office Management Assistant with 11 years of successful quality assurance and performance reporting experience.
  • Adept at streamlining administrative operations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strong written and verbal communication skills, as well as proficiency in recordkeeping and standard writing, are all assets.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Accelerated document retrieval.
  • Achieved a 36% decrease in overdue payments.
  • Clear understanding of strategic planning and vendor management as well as cross-functional collaboration training.

Accomplishments

  • Created and distributed office-wide reports on key performance metrics, ensuring management was informed and updated.
  • Coordinated employee travel for 11 staff members, reducing overall travel expenses by 52%.
  • Developed and maintained an efficient filing system for physical and digital records, cutting retrieval time by 34%.
  • Facilitated seamless daily office operations, reducing processing time on administrative tasks by 19%.
  • Processed employee expense reports for 9 staff members, ensuring compliance with company reimbursement policies.
  • Reduced delinquent billing accounts from 60% to 70% through proactive follow-ups with clients and vendors.
  • Assisted in data entry and report generation, leading to the timely submission of all quarterly reports by method.
  • Structured onboarding materials for 7 new hires, improving the acclimation process by reducing training time by 16%.
  • Managed the scheduling and coordination of office maintenance activities, resulting in a 82% reduction in office downtime.
  • Monitored and replenished office supplies, ensuring zero shortages and reducing costs by 77%.

Affiliations

  • Certified Associate in Project Management (CAPM) 2018
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Recipient of the Outstanding Service Award for Excellence in Office Management – 2017
  • International Council of Nurses
  • Treasurer of initiative Fundraising Committee – 2023
  • Participant, Annual Office Tech Expo on Microsoft Excel – 2021
  • Benchmark International Office Administrators Forum – Participant
  • Certified Notary Public – 2023
  • Government Finance Officers Association (GFOA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • First Aid and CPR Certification from Northwind
  • Lean Six Sigma Yellow Belt
  • Records and Information Management Specialist Certification
  • Executive Assistant Certification from the International Association of Administrative Professionals (IAAP)
  • Business Writing and Communication Certification from Northwind
  • Conflict Management and Dispute Resolution Training from Summit Group
  • Office Management & Organization Certification from Cedar Works
  • CompTIA Security+

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