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Skills

  • Business operations
  • Data analysis
  • Employee scheduling
  • Union grievance resolution
  • Payroll coordination
  • Training programs
  • Process improvement
  • Customer service-oriented
  • User interface understanding
  • Recruitment

Work Experiences

  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Invented
  • Completed 12 employee surveys to assess employee satisfaction each 18 months.
  • Organized 6 months leadership workshops to teach team members about productivity best practices.
  • Provided policy and procedure guidance in order to harmonize responses, conduct appropriate investigations, and resolve grievances.
  • Trained, coached, and mentored staff to ensure that the new process program was implemented smoothly.
  • Evaluated and aligned compensation packages to market in order to attract highly qualified applicants for open positions within the organization.
  • Kept track of and evaluated teams, identifying and focusing on areas where they could improve.
  • Was in charge of personnel, training, and labor relations.
  • Aided market expansion efforts while also implementing process improvements in order to conduct demand analysis and boost the bottom line.

Summaries

  • Focused on customer service
  • Articulate
  • Innovative
  • Professional with over 11 years of experience in project management and process improvement initiatives across the enterprise.
  • Maintain efficient and smooth Human Resources operations by providing effective leadership and team management at all levels.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Policies have been improved, employee turnover has been reduced, recruitment has been optimized, and the workforce has been streamlined.
  • Detail-oriented and well-organized.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a framework position with a forward-thinking organization.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.

Accomplishments

  • Produced
  • Documented and resolved metric which led to category.
  • Created
  • People Management: : method procedure Financial Management: : program procedure
  • Consulted
  • Reviewed
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Mediated
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Increased

Affiliations

  • DisruptHR - Active participant in innovative HR technology and trend discussions to apply in workforce planning.
  • Workforce Next - Member, contributing insights on employee engagement and risk mitigation strategies in HR.
  • National Human Resources Association (NHRA) - Engaged in professional development training and HR seminars.
  • Society for Human Resource Management (SHRM) - Member since 2022, actively participating in annual events and HR certification programs.
  • Association for Computing Machinery
  • American Management Association (AMA) - Enrolled in leadership development courses to enhance management skills in cross-functional teams.
  • American Society for Healthcare Human Resources Administration (ASHHRA) - Actively contributing to discussions on HR strategy in healthcare settings.
  • Corporate Executive Board (CEB) - Contributing to discussions on HR future trends, including succession planning and employer branding.
  • Project Management Institute (PMI) - Applying skills from project management to HR-related change management initiatives.
  • International Council of Nurses

Certifications

  • ISO/IEC 27032 Certification for HR Data Security
  • HR Data Analyst Certification
  • Certified Talent Acquisition Strategist (CTAS)
  • Certified in Talent Optimization (Predictive Index)
  • ServSafe
  • Senior Professional in Human Resources (SPHR)
  • Certified Labor Relations Leader (CLRL)
  • Diversity and Inclusion Certification - process
  • Certified Business Analysis Professional (CBAP)
  • Workforce Planning Certification (SHRM)

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