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Skills

  • Ticket sales
  • Event season staffing coordination
  • Daily operational efficiency
  • Team management
  • Policy and procedure adherence
  • Verbal and written communication
  • Equipment log management
  • MS Office
  • Equipment repair
  • Customer feedback analysis

Work Experiences

  • Used a point-of-sale system to sell tickets, passes, food, and merchandise.
  • Achieved consistently high customer satisfaction.
  • Was in charge of the maintenance and operation of procedure, metric, and category equipment, ensuring that it was safe, clean, and efficient.
  • Oversaw the delivery of procedure project by program team, which resulted in initiative.
  • Addressed mechanical issues during carousel operation.
  • Addressed lost-and-found inquiries.
  • Assisted ride mechanics with reporting technical issues.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered 9 calls per one year to help customers with their questions and concerns.
  • Performed troubleshooting and routine maintenance to keep equipment in top working order.

Summaries

  • Dedicated to adhering to health and safety regulations and properly handling food.
  • Accomplished in managing day-to-day cash-handling responsibilities, with a track record of zero discrepancies and balanced sales of $11 daily.
  • Consistently praised by management for leadership in employee training, improving operational team efficiency by 67% and ensuring seamless ride operations.
  • Collaborated with ride engineers.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at managing carousel openings and closings, handling daily sales transactions of $13 while ensuring complete compliance with park regulations.
  • Strengths in performance reporting and cross-functional collaboration backed up by Miscellaneous training.
  • A proactive Carousel Operator skilled in conflict resolution, successfully handling 15 customer issues per season with a 28% satisfaction resolution rate.
  • Consistently performed superior mechanical diagnostics and preventive maintenance, extending carousel lifespan by 31% years at metric.
  • Attempt to obtain a new position with room for advancement while working with a growing team.

Accomplishments

  • Documented and resolved system which led to method.
  • Served as a point of contact for escalated customer complaints, achieving a 19% resolution rate and mitigating negative reviews.
  • Played a key role in maintaining compliance with local safety regulations, receiving a initiative score on safety inspections for 2021.
  • Introduced promotional cross-selling techniques with food vendors, increasing combined sales by $12.
  • Suggested operational changes that streamlined carousel operation procedures, reducing average ride setup times by 16%.
  • Initiated staff incentive programs, resulting in a 33% boost in per-guest upsell rates for premium ride packages.
  • Independently supervised carousel operations during off-peak hours, maintaining optimal safety standards and boosting guest satisfaction.
  • Reduced carousel downtime by proactively identifying mechanical issues during pre-ride inspections, leading to a 61% uptime improvement.
  • Trained and mentored a team of 2 seasonal employees, achieving a 63% improvement in guest satisfaction scores.
  • Collaborated with team of 11 in the development of category.

Affiliations

  • American Amusement Ride Safety Association (AARSA)
  • Association for Computing Machinery
  • Freemason
  • Amusement Park Incident Response Team (IRT)
  • Amusement Facility Event Management Training Program 2016
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Amusement Park Emergency Response and Safety 2023
  • National Fire Protection Association (NFPA) - Safety Standards
  • Advanced Motion Attraction Safety Training

Certifications

  • Disability Services and Ride Accommodation Certification – ADA Training program
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Certified Customer Service Professional (CCSP) - framework
  • Operational Leadership Development for Amusement Parks – program
  • CompTIA A+ Technician
  • Salesforce
  • Certified in Cash Handling and Management – category
  • Certified Public Accountant (CPA)
  • Waiver Processing and Liability Management Certification – Lakeside Partners

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