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Skills

  • Superb surveillance skills
  • Customer service in stressful environments
  • Access control management
  • Operational improvement
  • Detailed incident reporting
  • Emergency procedure coordination
  • Keen observer
  • Crowd management
  • MS Office
  • Relationship development

Work Experiences

  • Achieved zero breaches.
  • Awarded Excellence Award by hospital administration for consistently maintaining a secure environment with zero breaches across 2 consecutive quarters.
  • Led property safety inspections on a regular basis and oversaw corrective action when potential hazards were discovered.
  • Collaborated with HR to conduct background checks on new hires, improving the vetting process and reducing security risks associated with workforce entry by 23%.
  • Aided in psychiatric patient management.
  • Used effective time management when it came to personnel and security asset coordination and accountability.
  • Assisted the nursing staff in restraining patients when necessary, always adhering to hospital-approved, nonviolent restraining protocols to ensure patient safety.
  • Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot.
  • Assessed and deflected issues in emergency situations quickly.
  • Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of cross-functional collaboration and budget management as well as cross-functional collaboration training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • In extreme weather conditions, consistently works flexible hours.
  • Responds to situational assessments, such as criminal acts, fires, and medical emergencies, in a timely and appropriate manner, while remaining alert, attentive, and vigilant at all times.
  • Adept at reducing theft in medical facilities.
  • Costs were consistently reduced while profits were increased.
  • Intuitive at writing reports, updating records, and juggling multiple tasks in a fast-paced environment.
  • Collaborated with security and medical departments.
  • Within Miscellaneous, senior Hospital Security Officer and outstanding performer in risk assessment and performance reporting.

Accomplishments

  • Devised training programs for security teams, leading to a 72% increase in officer certification rates and performance during high-risk incidents.
  • Collaborated with HR and legal departments to refine background check procedures, reducing new hire security risk cases by 85%.
  • Reduced unauthorized emergency exits by 50% through investigating and sealing vulnerabilities in hospital infrastructure and upgrading door-locking mechanisms.
  • Introduced panic button systems in 2024, improving emergency communication in high-risk departments, leading to faster emergency alert response by 48%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led investigations into 6 security incidents, identifying systemic issues and implementing corrective actions which led to a 75% drop in incident recurrences.
  • Trained a team of 15 security officers on emergency response protocols, leading to a 66% improvement in readiness for disaster or critical incidents.
  • Provided medical triage support during emergencies in collaboration with hospital staff, improving patient response times and safety.
  • Successfully negotiated vendor contracts that contributed to a budget reduction of $9, enhancing department efficiency without sacrificing service quality.
  • Coordinated with external agencies during major hospital events to ensure the safety of more than 15 staff, patients, and visitors under high-stress conditions.

Affiliations

  • Jaycees
  • Homeland Security Exercise and Evaluation Program (HSEEP) Certificate
  • International Association of Administrative Professionals
  • Healthcare Facilities Management Society (HFMS)
  • Basic Life Support (BLS) Certification, system
  • Certified Emergency Medical Responder (CEMR) in 2017
  • International Association for Healthcare Security & Safety (IAHSS)
  • Attended the Annual Healthcare Security Conference hosted by program
  • Member of the International Bodyguard Association (IBA) for security professionals
  • National Incident Management System (NIMS) Training certified in ICS-100, ICS-200, ICS-700

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • National Incident Management System (NIMS) Certification
  • Basic Life Support (BLS) Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Hazardous Materials (HAZMAT) Awareness Certification
  • Certified Business Analysis Professional (CBAP)
  • Automated External Defibrillator (AED) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Responder Certification by standard

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