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Skills

  • Communications
  • Safety and security
  • Project organization
  • Emergency procedure coordination
  • Physical stamina
  • Criminal investigations
  • Effective communication under stress
  • Legible report writing
  • MS Office
  • Wireless technology

Work Experiences

  • Used physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot.
  • Kept the premises and personnel safe by patrolling the property and monitoring surveillance equipment.
  • Aligned with hospital policies of patient-centered care.
  • Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
  • Awarded Top Performer by hospital administration.
  • Assisted nursing staff in restraining patients.
  • Performed cash drops while maintaining complete security and control over the drop box.
  • Activated the security alarm system, which will notify emergency responders in the event of a dangerous or life-threatening situation.
  • Used two-way radios, mobile phones, and other technological devices to communicate with the security team and building supervisors.

Summaries

  • Benefited over 2 hospital personnel.
  • Achieved a 33% reduction in operational disruptions.
  • Adept at visitor flow management.
  • Excellent observational, problem-solving, and decision-making skills, as well as a detail-oriented personality, unmatched integrity, and sound judgment.
  • Boosted overall hospital safety by 85%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • In emergency response and evaluation procedures, makes use of excellent listening and service skills.
  • Collaborated with security and medical departments.
  • Achieved zero breaches over 15 consecutive quarters.
  • Hospital Security Officer with 17 years of successful team leadership and performance reporting experience.

Accomplishments

  • Collaborated with HR and legal departments to refine background check procedures, reducing new hire security risk cases by 85%.
  • Resolved product issue through consumer testing.
  • Devised training programs for security teams, leading to a 72% increase in officer certification rates and performance during high-risk incidents.
  • Led risk assessment efforts for ITIL compliance, ensuring that security and safety standards were above state and federal requirements, receiving commendation in process.
  • Developed a real-time alarm system integration and monitoring plan that reduced manual surveillance workload by 33%, freeing up resources for proactive security measures.
  • Worked alongside IT to secure the hospital from potential cyber-threats, ensuring sensitive medical data remained protected and aligned with initiative.
  • Conducted regular safety drills in coordination with hospital staff, resulting in a 42% improvement in response times and compliance during fire or evacuation drills.
  • Monitored compliance and supervised all hospital security staff adherence to metric, ensuring zero violations in 2020 and positive reviews from regulatory bodies.
  • Led an internal audit of security protocols and systems, receiving compliance certification for process ahead of schedule by 85% due to effective process improvement.
  • Developed a crisis management simulation program that was conducted bi-annually, increasing team preparedness for large-scale emergencies by 40%.

Affiliations

  • Security Technology and Surveillance Systems Workshop, hosted by Brightline, 2015
  • Member, National Healthcare Emergency Preparedness Council
  • American Marketing Association
  • Toastmasters
  • Healthcare Facilities Management Society (HFMS)
  • Attended the Annual Healthcare Security Conference hosted by program
  • Society of Human Resource Management
  • Homeland Security Exercise and Evaluation Program (HSEEP) Certificate
  • Hospital Security Certification through Professional Security Officer (PSO) Program
  • National Healthcare Disaster Professional Certification through Meridian

Certifications

  • Occupational Safety and Health Administration (OSHA) 30-Hour Certification
  • Hazardous Materials (HAZMAT) Awareness Certification
  • Certified Public Accountant (CPA)
  • National Incident Management System (NIMS) Certification
  • Certified Fraud Examiner (CFE)
  • Law Enforcement Officer Certification/Standards from program
  • Automated External Defibrillator (AED) Certification
  • International Association for Healthcare Security and Safety (IAHSS) Basic Certification
  • Advanced Cardiovascular Life Support (ACLS) Certification
  • Basic Life Support (BLS) Certification

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