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Skills

  • Sales processes
  • Negotiation and Deal Closing Expertise
  • Coaching and mentoring
  • B to B sales
  • Strategic planning
  • After-sales strategy development
  • Experienced in automotive finance and loan origination
  • Fleet and high-demand vehicle sales management
  • Strategic account development
  • KPI tracking and performance analysis

Work Experiences

  • Used sales presentations to communicate product quality and market comparisons.
  • Efficiently resolved all vendor and account issues while exceeding sales quotas by 9%.
  • Increased market penetration and sales figures by 11% by leveraging supplier relationships and personally overseeing negotiations.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
  • Developed and implemented new online marketing strategies that resulted in a 10% increase in sales.
  • Increased team and company profits by cultivating and strengthening relationships with industry partners and potential clients.
  • Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
  • Cut several months spending by 15% by using Microsoft Excel to create effective budgets.
  • Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.

Summaries

  • Adjusted inventory selection to boost sales efficiency.
  • Adept at improving communication between sales, service, and finance teams.
  • Expert in boosting revenue and sales while increasing productivity and customer satisfaction.
  • Through a thorough understanding of dealership operations, including all aspects of sales and finance, consistently engages with customers to build a base of referrals and repeat business, and creates annual forecasts and budgets.
  • Achieved results during the three years promotional event cycle.
  • Achieved 100% certification rates in Six Sigma.
  • Successful Car Sales Manager with a passion for leading sales teams to new heights in revenue.
  • High-performing Automotive Sales Manager with 13 years of experience achieving or exceeding customer acquisition and revenue growth goals by maximizing sales team potential through aggressive recruiting, goal-setting, coaching, and performance-monitoring strategies.
  • Achieved a 80% increase in qualified leads.
  • Adept at building and maintaining relationships with third-party vendors, leveraging these connections into favorable deals that enhance both profitability and customer satisfaction.

Accomplishments

  • Developed custom training modules for sales staff, resulting in a 42% improvement in product knowledge and confidence.
  • Spearheaded a sales contest that boosted team performance, generating a year-over-year revenue increase of 60%.
  • Increased repeat customer purchase rates by 72% through a strategic post-sale follow-up program.
  • Increased service customer loyalty by 18% by developing personal follow-up strategies and service reminders for key customers.
  • Analyzed market competition and priced inventory aggressively, resulting in 18% higher market share within 9 months.
  • Achieved a 26% sell-through rate of a newly introduced model by utilizing personalized finance offers and trade-in incentives.
  • Led customer prospecting initiatives that boosted sales-qualified leads by 70% over several months, improving sales pipeline quality.
  • Incorporated analytics tracking tools in framework to optimize customer follow-ups, reducing response delays by 78%.
  • Successfully managed dealership's sales territories, increasing market penetration by 69% across Phoenix region within three years.
  • Designed and executed a multi-channel sales strategy that increased online vehicle sales by 45% over 8 months.

Affiliations

  • International Association of Administrative Professionals
  • Lions Club
  • Association for Computing Machinery
  • Sales Management Association
  • Certified Professional Sales Leader (CPSL)
  • Freemason
  • International Motor Press Association (IMPA)
  • Association of Fundraising Professionals (AFP) framework
  • Sales and Marketing Executives International (SMEI)
  • National Association of Social Workers

Certifications

  • Automotive Dealership Institute Sales Management Certification
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Certified Dealership Logistics Manager (CDLM) by Northwood University's University Auto Program
  • Salesforce
  • Google Analytics Certified Professional
  • Certificate in Automotive Financial Services Management from Northwood University
  • Certified Vehicle Remarketing Specialist by International Automotive Remarketers Alliance (IARA)

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