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Skills

  • Diverse groups presentations
  • Special education
  • Cross-functional collaboration
  • Forecasting and Trend Analysis
  • First-year student retention strategies
  • Data-driven decision making for enrollment processes
  • Operational improvement
  • Team management
  • Email marketing and automation platforms QuickBooks
  • Team building

Work Experiences

  • Achieved a 42% speed increase in conversion reporting.
  • Collaborated with external partners.
  • Advised on educational opportunities.
  • Achieved a 43% growth in student registrations.
  • Achieved a 30% reduction in application errors.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Advised applicants on program requirements and financial aid options, leading to a 33% reduction in application errors.
  • Attracted new applicants.
  • Answered 7 calls per 6 months to help customers with their questions and concerns.
  • Applied data-driven insights.

Summaries

  • Addressed student inquiries promptly and effectively.
  • Achieved 64% year-over-year growth in applicant conversions.
  • Knowledgeable about the development of children and adolescents, including social, behavioral, emotional, and cognitive strategies.
  • Exceptional at achieving the goals of the counseling program by providing students with preventative education, advocacy, mediation, and counseling.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Senior Enrollment Advisor recognized for strategic problem solving and the reduction of process bottlenecks, leading to a 65% increase in operational efficiency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept School Counselor with 16 years of experience counseling students on mental health, academics, and interpersonal issues.
  • Consistent in achieving the counseling program's objectives.

Accomplishments

  • Developed customized reporting dashboards in Workday, providing real-time enrollment metrics that improved decision-making capabilities for senior management.
  • Successfully mentored and trained 5 new advisors, contributing to a 75% improvement in team performance metrics over the past year.
  • Created detailed process documentation for Microsoft Excel user workflows, resulting in a 79% decrease in onboarding time for new team members.
  • Utilized forecasting and trend analysis to predict enrollment dips, allowing proactive intervention that maintained a steady 79% enrollment growth rate.
  • Created dynamic reporting templates that enabled senior management to swiftly assess conversion funnel inefficiencies, increasing enrollments by 59% in two years.
  • Spearheaded the launch of Workday, reducing manual data entry errors by 52% during high-volume enrollment periods.
  • Led retention campaign, boosting first-year student re-enrollment rates by 75% through personalized outreach initiatives.
  • Resolved product issue through consumer testing.
  • Orchestrated virtual open house events, attracting 11 attendees and converting 76% into active enrollments.
  • Developed and launched new procedural guidelines for managing student inquiries, reducing issue resolution time by 48% across 5 departments.

Affiliations

  • American Marketing Association
  • Project Management Institute
  • Society of Women Engineers
  • Enrollment Marketing Leadership Council
  • Mentor for Junior Advisors, 12 Mentors Facilitated
  • National Association of Social Workers
  • Association for Computing Machinery
  • Data-Driven Enrollment Professionals Network 2022
  • Freemason
  • Association of International Educators (NAFSA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Budget Management and Optimization for Enrollment Professionals - Workday
  • Certified Lead Nurturing and Engagement Specialist - HubSpot
  • Social Media Strategist Certification - National Institute for Social Media
  • Certified Education Finance Professional (CEFP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Google Analytics Certification
  • Cisco Certified Network Associate (CCNA)
  • Strategic Enrollment Management Endorsement (SEME) - AACRAO

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