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Skills

  • Clinical process workflow optimization
  • Customer engagement strategy development
  • Business development strategy execution
  • Team management
  • Audit Preparedness and Risk Reduction
  • Scheduling
  • Framework equipment
  • Credit and collections
  • Clinical Sales Strategy Development
  • Organization

Work Experiences

  • Collaborated with executive leadership to revise clinical business development strategy, boosting revenue by 75% year-over-year.
  • Coached 12 clinical business managers on key performance indicators, resulting in a 19% increase in sales volume.
  • Effectively managed costs and billing, as well as financial discrepancies, by using metric software to organize account information.
  • Achieved a 77% revenue increase.
  • Created financial reporting for 5 clinical sites.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Consistently met projections within 68% for 2021.
  • Organized corporate and office conferences for company employees and guests.

Summaries

  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Achieved 84% growth for clinical division revenues.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Addressed bottlenecks.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 78% year-on-year revenue increases.
  • Accelerated revenue growth through operational excellence.
  • Clinical Business Manager is a multi-talented Clinical Business Manager who is consistently rewarded for planning and operational improvements.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.

Accomplishments

  • Optimized pricing models for ServiceNow, generating an additional $9 in revenue over 2022.
  • Developed revenue forecasting models that helped increase company profitability by $6 over 2019.
  • Collaborated with pharmaceutical partners to introduce cutting-edge products to market, resulting in a 43% sales expansion.
  • Managed a $9 budget for clinical business operations, ensuring compliance while effectively reducing costs by 64% over 2017.
  • Earned recognition as a top performer by exceeding the sales targets for 3 consecutive quarters through business development efforts.
  • Implemented a comprehensive risk management framework, decreasing audit-related fines and penalties by 38%.
  • Resolved product issue through consumer testing.
  • Negotiated favorable terms on high-value pharmaceutical contracts, increasing yearly revenue by $13.
  • Directed cross-functional project teams to deliver process improvement initiatives, yielding $4 in annual savings.
  • Led cross-functional team of 7 to launch new clinical software, securing a Innovation Award for excellence in health technology integration.

Affiliations

  • Lean Six Sigma in Healthcare Association
  • National Committee for Quality Assurance (NCQA)
  • Society of Clinical Research Associates (SOCRA)
  • American Society of Clinical Oncology (ASCO)
  • Association of Information Technology Professionals
  • Clinical Business Management Association
  • National Association of Business Managers
  • Professional Association of Health Care Office Management (PAHCOM)
  • Jaycees
  • National Association of Social Workers

Certifications

  • Risk Management for Clinical Investigations Certification from Beacon Labs 2018
  • Certified Healthcare Business Consultant (CHBC) – 2024
  • Advanced Data Analytics in Healthcare Certificate from standard 2020
  • Healthcare Leadership Certification Program from Cedar Works 2023
  • Certified Clinical Research Professional (CCRP) from SOCRA 2020
  • Clinical Trial Contract and Budget Negotiations Certificate from Cedar Works 2021
  • Project Management Professional (PMP)
  • Certified Specialist in Healthcare Marketing (CSHM) 2019
  • Certified Revenue Cycle Representative (CRCR) - 2021
  • Salesforce

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