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Skills

  • Data-driven decision making
  • Organization
  • Medical terminology proficiency
  • Medical insurance
  • Process improvement
  • Team management
  • Feedback Systems Implementation
  • Claims denial follow-up
  • Electronic Health Records (EHR) management
  • Medical billing dispute resolution

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved results within several months.
  • Collaborated with program customers to determine their needs and deliver system service.
  • Assisted with confirming treatments and results.
  • Collaborated with healthcare teams in Boston to coordinate specialty care referrals that led to improved patient outcomes for standard.
  • Collaborated with the billing department.
  • Assisted patients in selecting healthcare plans.
  • Collaborated with healthcare teams in Austin.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Used QuickBooks to make appointments.

Summaries

  • Within Miscellaneous, senior Patient Support Specialist and outstanding performer in quality assurance and performance reporting.
  • Clear understanding of cross-functional collaboration and vendor management as well as project management training.
  • Collaborative expert in cross-departmental communication, successfully directing and resolving escalated patient issues, reducing overall patient complaints by 76%.
  • Patient Support Specialist is a multi-talented Patient Support Specialist who is consistently rewarded for planning and operational improvements.
  • Collaborated with multiple departments.
  • Complete patient education is a success.
  • Patient Service Representative with extensive knowledge of method.
  • Patient Support Specialist with 5 years of successful workflow optimization and client relations experience.
  • Achieved results in 15 months.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.

Accomplishments

  • Worked closely with the IT team to launch a new patient portal, leading to a 71% adoption rate within 6 months.
  • Participated in quality assurance reviews of patient support services, identifying 4 areas for improvement and implementing solutions.
  • Coordinated support across multiple departments to streamline patient care services, reducing redundant tasks by 64%.
  • Enhanced the accuracy of patient service records by implementing periodic audit checks, lowering discrepancies by 20%.
  • Collaborated with cross-functional teams to resolve escalated patient complaints, leading to an increase in patient satisfaction by 53%.
  • Reviewed patient medical history documentation, reducing errors by 24% and ensuring comprehensive record-keeping.
  • Partnered with healthcare providers to ensure seamless transitions between treatments, reducing gaps in care by 38%.
  • Achieved CPA in patient support and care management, improving department compliance standards by 42%.
  • Developed a new patient follow-up protocol post-discharge, resulting in a 29% increase in follow-up engagement.
  • Created patient-specific support programs that increased patient retention by 32% within 2016, leading to improved patient satisfaction.

Affiliations

  • Member of the American College of Healthcare Executives (ACHE)
  • Presenter at the Annual Patient Care Improvement Symposium hosted by Ironclad Systems
  • Association of Information Technology Professionals
  • Member of the Society for Human Resource Management (SHRM) Healthcare Innovation Group
  • Toastmasters
  • Fellow of the National Patient Advocate Foundation (NPAF)
  • Regular contributor to the Journal of Medical Ethics and Healthcare Advocacy
  • American Medical Informatics Association
  • Certification in Conflict Resolution and Mediation from Northwind
  • Association for Supply Chain Management (APICS)

Certifications

  • CompTIA Security+
  • Certified Medical Reimbursement Specialist (CMRS)
  • Project Management Professional (PMP)
  • Certified Telehealth Coordinator (CTC)
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Professional in Healthcare Risk Management (CPHRM)
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)

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