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Skills

  • Business operations
  • Cross-functional team leadership
  • Regulatory compliance
  • Emotional Intelligence and Soft Skills Development
  • Organization
  • Customer service
  • Initiative equipment
  • Operational improvement
  • Mediation and crisis intervention
  • Team building

Work Experiences

  • Conducted post-intervention surveys.
  • Collaborated with HR and Operations.
  • Assisted in implementing a virtual learning initiative.
  • Aligned mentorship plans with company goals.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Achieved a 74% improvement in client project fulfillment rates.
  • Achieved over 72% within the first 4 meetings.
  • Achieved 57% client satisfaction by personalizing guidance sessions based on psychometric profiling and individual career assessments.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved results within 18 months.

Summaries

  • Achieved successful outcomes across 10 departments.
  • Accomplished Guidance Consultant with a profound understanding of career transition planning, securing successful placements for 58% of clients within Columbus area.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Consistent in achieving the counseling program's objectives.
  • Accomplished results within 8 meetings.
  • Achieved results after 8 strategic sessions.
  • Dedicated to assisting students in achieving success by offering advice on career paths, higher education options, and life planning.
  • Achieved client satisfaction rates as high as 74%.
  • Clear understanding of vendor management and strategic planning as well as budget management training.
  • Achieved 64% reductions in employee absenteeism.

Accomplishments

  • Led career development coaching sessions for over 14 clients, achieving an average success rate of 81% in goal completions within the past year.
  • Led collaborative working sessions with teams from multiple disciplines, resulting in the resolution of standard and improvement in team dynamics by 81%.
  • Orchestrated client-facing workshops for over 11 participants on effective communication strategies, leading to a productivity increase of 53%.
  • Delivered subject-matter presentations, facilitating knowledge transfer that enhanced overall team technical competencies by 30%.
  • Coached client teams through professional development strategies, increasing the implementation of learned techniques by 81% within one year.
  • Provided executive coaching that contributed to 18 company leaders improving team-driven outcomes by 79% in 2020.
  • Developed and executed soft skills training for client teams, with a measurable 60% improvement in communication and conflict resolution abilities.
  • Designed and facilitated leadership workshops focused on building resilience and emotional intelligence, resulting in a 60% post-program improvement.
  • Developed a competency-based career progression framework, leading to a 33% increase in internal employee promotions within 18 months.
  • Developed a feedback loop system for continuous improvements to client offerings, resulting in a 47% increase in client retention rates within the past year.

Affiliations

  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • International Coaching Federation (ICF)
  • World Federation for Mental Health (WFMH)
  • International Mentoring Association (IMA)
  • Institute of Management Consultants USA (IMC USA)
  • Association of Professional Schools of International Affairs (APSIA)
  • Professional Association for Resume Writers & Career Coaches (PARW/CC)
  • International Leadership Association (ILA)
  • American Counseling Association (ACA)

Certifications

  • Certified Workforce Development Professional (CWDP) - system
  • Certified Leadership and Talent Management Specialist - Summit Group
  • Certified Professional in Talent Development (CPTD) - initiative
  • Positive Psychology Coaching Certification - Cedar Works
  • Certified Public Accountant (CPA)
  • ServSafe
  • Trauma-Informed Care Certification - Meridian
  • Certified Emotional Intelligence Practitioner - Harbor & Co.
  • Certified Strengths Coach – Gallup 2016
  • Certified Professional Career Coach (CPCC) - category

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