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Skills

  • Change management and adaptation
  • Effective leader
  • Supply chain optimization
  • Relationship development
  • Client account management
  • System equipment
  • Problem resolution
  • Brand standards enforcement
  • Training program design
  • Regulatory compliance

Work Experiences

  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Employees were delegated metric daily tasks, which streamlined daily progress and efficiency.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $3.
  • Used project management and client relations to cultivate and strengthen long-term client relationships.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Kept track of 9 employees' daily activities and devised plans to address issues that resulted in method.
  • Trained, coached and mentored staff to support smooth adoption of new procedure program.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Franchise Operations Manager who is forward-thinking and knows a lot about project management.
  • Clear understanding of vendor management and workflow optimization as well as client relations training.
  • Accomplished Franchise Operations Manager.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Achieved 63% improvement in franchise operational efficiencies.
  • With 5 years of customer service experience, Franchise Operations Manager is insightful.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Expert in method industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.

Accomplishments

  • Resolved product issue through consumer testing.
  • Redesigned supply chain protocols, reducing stock-outs and lowering costs for franchisees by 9 annually.
  • Received Innovation Award for exceeding franchise growth targets, expanding network by 32% over one year.
  • Collaborated with marketing and supply chain departments to execute nationwide promotions, resulting in incremental revenue of $14.
  • Implemented performance benchmarks for franchisees, leading to a 72% increase in compliance with brand standards across 9 locations.
  • Established new operational processes that improved compliance across 17 franchise locations, reducing audit failures by 24%.
  • Organized and led a franchise performance improvement task force, yielding a 25% year-over-year increase in customer satisfaction scores.
  • Conducted monthly franchisee performance reviews, leading to the resolution of 8 issues and boosting overall operational efficiency by 50%.
  • Spearheaded a customer feedback initiative resulting in the implementation of 4 key service improvements across all franchises.
  • Provided ongoing coaching and mentorship to franchise owners, leading to an Excellence Award-winning network with a 50% higher-than-average annual growth rate.

Affiliations

  • Project Management Institute (PMI) – Program Management in Franchise Development Conference Presenter
  • Entrepreneurs' Organization (EO) – Active Participant
  • International Franchise Law Association – Special Projects Volunteer
  • Business Network International (BNI) – Chapter President
  • Retail Operations Professionals Association – Member
  • Franchise Operations Leadership Summit – Special Interest Group Participant
  • Chamber of Commerce – Small Business Committee
  • American Marketing Association (AMA) – Affiliate Member
  • Association for Enterprise Growth – Regional Member
  • Brand Builders Association – Franchise Operations Focus Group Member

Certifications

  • ServSafe Food Protection Manager - National Restaurant Association
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Conflict Resolution and Mediation Certification - Mediation Training Institute (MTI)
  • Certified Manager (CM) – Institute of Certified Professional Managers (ICPM)
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Real Estate Professional License - Oregon
  • Certified Brand Manager (CBM) - Association of International Product Marketing and Management (AIPMM)
  • SHRM Certified Professional (SHRM-CP)

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