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Skills

  • Staff training/development
  • Conflict resolution and mediation
  • Communications
  • Client account management
  • Supply chain optimization
  • Data-driven decision making
  • Delegation
  • Regulatory compliance
  • Employee scheduling
  • Relationship building

Work Experiences

  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Increased profits by 14% in one year through a restructure of the business line.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Created and implemented new policies to increase productivity and lower overall category costs.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Increased revenue while also effectively targeting new markets by executing client relations and cross-functional collaboration.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Franchise Operations Manager.
  • Achieved 49% profitability increase across franchise locations.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Expert in method industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • To drive improvements, streamlined and improved focused on motivating employees and working with a variety of personality types.
  • Achieved Outstanding Service Award recognition for brand excellence.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Achieved 34% above target sales.

Accomplishments

  • Optimized cross-functional team collaboration, leading to faster rollout of promotional campaigns that resulted in 52% increase in franchisee engagement.
  • Evaluated franchise renewal processes and introduced improvements that reduced churn rates by 27% in three years.
  • Established new operational processes that improved compliance across 17 franchise locations, reducing audit failures by 24%.
  • Created community marketing events targeting franchise locations, increasing foot traffic by 55% and raising sales by $5 during promotional periods.
  • Managed a franchise growth project that expanded the network footprint by 11 locations, leading to a sales increase of $13 in 2023.
  • Developed a vendor management program that resulted in 72% savings for franchisees on essential supplies.
  • Designed a franchise partner onboarding system that minimized operational preparation time by 11 weeks and reduced initial costs by $12.
  • Improved franchisee satisfaction ratings by introducing quarterly feedback loops and action plans, achieving a 69% increase in Net Promoter Score.
  • Served as the primary liaison for franchisees during company-wide system updates, ensuring smooth implementation across 17 outlets without service interruptions.
  • Introduced digital tools for real-time franchisee support, enhancing operational agility and decreasing problem resolution times by 9 hours.

Affiliations

  • Global Franchise Expansion Association – International Liaison
  • Franchise Operations Council – Task Force Leader
  • American Medical Informatics Association
  • Project Management Institute (PMI) – Program Management in Franchise Development Conference Presenter
  • Brand Builders Association – Franchise Operations Focus Group Member
  • Society of Women Engineers
  • Customer Experience Professionals Association (CXPA) – Membership Committee
  • Business Network International (BNI) – Chapter President
  • International Council of Nurses
  • International Council of Shopping Centers (ICSC) – Member, Retail Operations

Certifications

  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Operations and Supply Chain Management Certification - method
  • SHRM Certified Professional (SHRM-CP)
  • Certified Marketing Professional (CMP) - American Marketing Association (AMA)
  • Certified Sales Operations Professional (CSOP) - Sales Management Association
  • Salesforce Administrator Certification - system
  • Certified Supply Chain Professional (CSCP) – APICS
  • Cisco Certified Network Associate (CCNA)
  • Restaurant Management Certification - American Hotel & Lodging Educational Institute (AHLEI)

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