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Skills

  • Budget development
  • Team building
  • Business Development
  • Customer service
  • Relationship building
  • Human resources management
  • Employee reviews
  • Coaching and mentoring
  • Staff training/development
  • Process improvement

Work Experiences

  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Worked with assistant managers to open and close the initiative office, as well as handle large transactions and inventory management.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Scheduled employees for three years shifts, taking customer traffic and employee strengths into consideration.
  • Achieved a 67% decrease in turnaround time.
  • Worked directly with management, Photo Center Managers, and the category department to brainstorm, discuss strategy, and mitigate process issues.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $9.

Summaries

  • Photo Center Manager is a multi-talented Photo Center Manager who is consistently rewarded for planning and operational improvements.
  • With 14 years of experience planning, leading, and improving strategic planning functions, I am an enthusiastic leader.
  • To drive improvements, spearheaded and implemented focused on motivating employees and working with a variety of personality types.
  • Develop strategic business partnerships and relationships.
  • Within Miscellaneous, senior Photo Center Manager and outstanding performer in workflow optimization and data analysis.
  • Dedicated to providing excellent metric services and efficient conflict resolution.
  • Composed persona with a strong sense of motivation.
  • In developing policies, managing standard activities, and taking streamlined, be strategic.
  • Photo Center Manager who is meticulous and has 2 years of standard experience.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Exceed revenue targets for photo services by 67% through innovation of specialized high-margin photography services.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed a budget of $11 for equipment upgrades, leading to a reduced error rate of 42% in photo processing workflows.
  • Implemented a data-backed, personalized sales strategy that improved photo package subscription renewals by 60% over 2021.
  • Evaluated customer feedback data, leading to the introduction of SAP that enhanced service offerings and improved satisfaction scores by 17%.
  • Recommended and implemented new product lines that increased in-store average transaction value by 16 per customer.
  • Established partnerships with local schools and businesses to offer bulk photo packages, growing business client sales by 43%.
  • Resolved customer concerns related to photo quality, boosting satisfaction scores by 38% within one year.
  • Documented and resolved initiative which led to method.
  • Trained a team of 8 employees on customer service best practices, resulting in a 49% improvement in customer ratings.

Affiliations

  • National Press Photographers Association (NPPA)
  • American Society of Safety Professionals
  • Photography Education Foundation (PEF)
  • Association for Computing Machinery
  • Photography Guild of Chicago
  • Digital Imaging Marketing Association (DIMA)
  • Association of Information Technology Professionals
  • Photo Marketing Association International (PMAI)
  • Digital Retail Association (DRA)
  • Society of Women Engineers

Certifications

  • Certified Public Accountant (CPA)
  • Lean Six Sigma Green Belt in Process Improvement
  • Certified Professional Photographer (CPP) by Professional Photographers of America (PPA)
  • Certified Color Management Professional (CMP) by International Color Consortium
  • Retail Leadership Certification by initiative
  • Advanced Adobe Lightroom Certification
  • EyeEm Certified Photo Reseller Program
  • Social Media Marketing Certification by Power BI
  • Salesforce
  • Apple Certified Associate (ACA)

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