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Skills

  • Advanced proficiency in Microsoft Excel
  • Customer account management
  • Customer service and experience improvement
  • Billing system development and integration
  • Customized billing solutions development
  • Business operations
  • First Aid/CPR
  • Invoicing prowess
  • Cross-departmental collaboration
  • Collections duties

Work Experiences

  • Contributed to an additional $11 in revenue per year.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported QuickBooks to several months customer locations.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with method customers to determine their needs and deliver category service.
  • Oversaw the delivery of system project by method team, which resulted in procedure.
  • Assisted in the development of a new billing system.
  • Audited billing errors.
  • Created a better filing system to keep client information safe.
  • Completed billing tasks and entered data into company databases.

Summaries

  • Achieved savings over two years.
  • With 14 years of experience, I'm a focused billing clerk.
  • Achieved recovery within 18 months.
  • Achieved a 39% increase in on-time payments.
  • Analyzed trends to enhance billing strategies.
  • Audited and rectified billing errors.
  • Achieved 75% higher on-time invoicing accuracy.
  • Achieved results in 2016.
  • Billing Officer with 12 years of successful cross-functional collaboration and data analysis experience.
  • Achieved a 27% reduction in overdue invoices.

Accomplishments

  • Designed and initiated vendor billing audits, leading to the identification and rectification of 17% of duplicate payments.
  • Orchestrated a Microsoft Excel-based billing system overhaul, cutting processing times by 49% and enhancing client satisfaction.
  • Collaborated with IT to streamline billing data entry processes, reducing manual input time by 29% and eliminating key bottlenecks.
  • Led cross-functional teams to successfully integrate new financial software, improving workflow efficiency and accuracy in billing by over 57%.
  • Trained 5 team members on new billing protocols, resulting in a measurable increase in compliance and accuracy across all departments.
  • Spearheaded a compliance initiative for tax requirements in billing, ensuring that all invoices met jurisdictional standards and regulations.
  • Developed and maintained in-depth relationships with key client accounts, resulting in 17% reduction in overdue payments.
  • Designed and rolled out a customer-focused billing survey, driving key improvements in customer satisfaction by identifying critical service gaps.
  • Reduced customer inquiry resolution time to an average of 10 business days by implementing a tailored approach to billing concerns.
  • Collaborated with team of 10 in the development of initiative.

Affiliations

  • Project Management Institute
  • Association for Invoice Processing Technologies
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Billing & Claims Management Global Professional Network
  • Billing Systems Innovation Consortium
  • International Council of Nurses
  • Finance and Billing Innovation Council
  • Association of Finance and Accounting Industry Professionals (FAIP)
  • Association for Financial Professionals (AFP)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Project Management Professional (PMP)
  • Certified Specialist—Business Intelligence (CSBI) - Ironclad Systems - 2021
  • Certified Billing and Coding Specialist (CBCS) - 2015 - Vantage
  • Introduction to Healthcare Revenue Cycle Management (HR Management) - 2016
  • Certified Payroll Professional (CPP) – 2024
  • Advanced Certified Administrative Professional (ACAP)
  • QuickBooks Certified User – 2019
  • Xero Advisor Certification (2021)

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