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Skills

  • Office administration
  • Healthcare billing support
  • Scheduling
  • Pre-authorizations
  • Bookkeeping
  • Insurance Verification
  • Staff management
  • Transcription and dictation
  • Database administration
  • Cross-departmental collaboration

Work Experiences

  • Worked with vendors, contractors, and professional services personnel to ensure that orders were processed in accordance with management's needs and specifications.
  • Collaborated with IT to troubleshoot referral system malfunctions, ensuring an uptime improvement of 67%.
  • Avoided discrepancies and claim denials.
  • Coordinated between specialists and primary care providers.
  • Assisted in the creation of training materials for referral procedures that improved knowledge retention among new hires by 42%.
  • Contributed to a 32% increase in NPS score.
  • Was in charge of sorting and distributing mail correspondence between departments and personnel, as well as parcel packaging, preparation, and timely shipping.
  • Analyzed data to track performance.
  • Collaborated with insurance companies and healthcare providers to expedite the referral process, reducing approval wait time by 56%.
  • Organized and booked staff and visitor travel accommodations, including vouchers, agendas, and transportation.

Summaries

  • Detail-oriented Referral Clerk with essential skills in corporate event coordination, planning, and management, as well as travel and venue accommodations.
  • While greeting and interacting with customers, answering calls, performance reporting and quality assurance, maintain a positive and upbeat attitude.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Referral Clerk is a professional and hardworking Miscellaneous veteran with more than 9 years of experience.
  • Costs were consistently reduced while profits were increased.
  • Detail-oriented Referral Clerk with experience in planning, managing and coordinating corporate events.
  • Positive and upbeat personality with excellent relationship-building skills.
  • To facilitate office communication, she is adept at scheduling appointments, organizing mail, and collecting messages.
  • Offering 11 years of experience in customer relations management.

Accomplishments

  • Automated portions of the referral process using specialized software tools, reducing manual entry workload by 78%.
  • Reduced referral errors by 77% through the development of a quality assurance protocol, boosting compliance rates.
  • Increased employee engagement by developing a peer support system for handling referral networks, contributing to reduced team turnover by 4%.
  • Facilitated cross-training in multiple CRM tools, improving the ability to manage referral histories across different platforms.
  • Trained colleagues on a new referral management software, facilitating a smoother transition and reducing technical errors by 27%.
  • Led the transition to a digital referral tracking system, which decreased paper-based errors by 16% and improved document retrieval times.
  • Prepared detailed monthly reports on referral cases, identifying workflow bottlenecks and suggesting solutions to enhance efficiency.
  • Optimized client follow-up protocols, leading to a 40% boost in overall satisfaction ratings within the past year.
  • Documented and resolved standard which led to category.
  • Developed comprehensive training manuals for onboarding new employees to referral software, cutting training time by 7 weeks.

Affiliations

  • Referral Process Improvement Task Force at standard
  • Association for Healthcare Administrative Professionals (AHCAP)
  • Scheduling Strategy Group for Phoenix
  • Network Professional & Medical Case Managers Association
  • Data Integrity & Governance Professionals Organization (DIGPO)
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • Certified Medical Manager (CMM) through the Professional Association of Health Care Office Management (PAHCOM)
  • Allied Health Professionals Association
  • American Society of Safety Professionals

Certifications

  • Project Management Professional (PMP)
  • Certified Medical Reimbursement Specialist (CMRS)
  • Certified Billing and Coding Specialist (CBCS)
  • Certified Patient Services Specialist (CPSS)
  • CompTIA A+ Technician
  • ServSafe
  • Apple Certified Associate (ACA)
  • Certified Professional Coder (CPC) from AAPC
  • Certified Public Accountant
  • Certified Specialist in Managed Care (CSMC)

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