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Skills

  • Bookkeeping
  • Interpersonal communication skills
  • Office administration
  • Staff management
  • Patient onboarding assistance
  • Scheduling
  • Confidential client data handling
  • Prospecting
  • Insurance Verification
  • Lead generation

Work Experiences

  • Was in charge of sorting, receiving, and distributing mail between departments and personnel.
  • Was in charge of collecting, sorting, distributing, and sending mail and packages.
  • Was in charge of sorting and distributing mail correspondence between departments and personnel, as well as parcel packaging, preparation, and timely shipping.
  • Contributed to a 32% increase in NPS score.
  • Avoided discrepancies and claim denials.
  • Audited patient referral data monthly.
  • Client payments for ServiceNow were collected, and account balances were updated.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Addressed referral queries.
  • Collaborated with healthcare providers.

Summaries

  • Receptionist with 15 years of experience in metric settings.
  • Referral Clerk with 9 years of experience performing clerical and customer service duties.
  • To facilitate office communication, she is adept at scheduling appointments, organizing mail, and collecting messages.
  • Strengths in project management and budget management backed up by Miscellaneous training.
  • Accomplished Referral Clerk with a proven ability to process high-volume referrals, reduce follow-up times by 13 days through system optimization, and provide exceptional customer service in client-facing roles.
  • Professional Receptionist with experience in administrative support and customer service.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Costs were consistently reduced while profits were increased.
  • With excellent time management skills and a resourceful approach, takes on multiple simultaneous tasks.
  • Recognized for outstanding interpersonal, client, and professional communication skills in risk assessment.

Accomplishments

  • Partnered with the compliance department to ensure all referral processes met regulatory standards, avoiding any critical fines or penalties.
  • Monitored and audited referral requests to ensure compliance with healthcare regulations and avoid potential penalties.
  • Collaborated with team of 6 in the development of standard.
  • Developed comprehensive training manuals for onboarding new employees to referral software, cutting training time by 7 weeks.
  • Delivered exceptional customer service by successfully managing high volumes of referral-related inquiries, ensuring a 64% client resolution rate.
  • Streamlined the referral intake process, successfully reducing case resolution time by 11 days.
  • Resolved product issue through consumer testing.
  • Developed a referral quality control mechanism, identifying and correcting 13 persistent data entry errors that impacted case resolutions.
  • Prepared detailed monthly reports on referral cases, identifying workflow bottlenecks and suggesting solutions to enhance efficiency.
  • Led the transition to a digital referral tracking system, which decreased paper-based errors by 16% and improved document retrieval times.

Affiliations

  • Referral Management & Coordination Committee at Brightline
  • Certified Electronic Health Record Specialist (CEHRS)
  • Rotary International
  • Continuing Medical Education (CME) Accreditation Board
  • Healthcare Financial Management Association (HFMA)
  • American Medical Billing Association (AMBA)
  • Centers for Medicare and Medicaid Services (CMS) Collaboration Program
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Association for Healthcare Administrative Professionals (AHCAP)

Certifications

  • Certified Public Accountant
  • Medical Office and Billing Specialist Certification
  • Certified Healthcare Access Associate (CHAA)
  • Patient Referral Coordinator Certification from Harbor & Co.
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified HIPAA Privacy Security Expert (CHPSE)
  • Certified Patient Access Representative (CPAR)
  • CompTIA Security+
  • Certified Specialist in Healthcare Operations (CSHO)
  • First Aid/CPR Certified

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