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Skills

  • Client Satisfaction Improvement
  • Strategic planning
  • Complex Itinerary Planning
  • Customer service
  • Multi-line phone proficiency
  • Filing and data archiving
  • Advanced MS Office Suite
  • Team management
  • Expense forecasting
  • Electronic Document Management

Work Experiences

  • Crafted detailed travel itineraries for executive team members, reducing the number of client meeting cancellations due to scheduling conflicts.
  • Contributed to enhanced company confidence in administrative processes.
  • Audited timesheet submissions.
  • Achieved results in 2017.
  • Developed a digital filing system.
  • Contributed to the company’s strategic direction in 2022.
  • Assisted with executive-level decision-making by preparing data analysis reports, contributing to the company’s strategic direction in 2020.
  • Assisted with executive-level decision-making.
  • Coordinated catering for the annual staff development forum, distributed company-wide announcements, and booked conference rooms.
  • More than 2 Miscellaneous executives had their schedules organized and updated by me.

Summaries

  • Coordinated annual staff training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Licensed Administrative Assistant.
  • Customer service, client satisfaction, and team communication are all priorities for me.
  • Intuitive and graceful when it comes to managing high-volume workloads in rapidly changing environments.
  • Licensed Administrative Assistant is a multi-talented Licensed Administrative Assistant who is consistently rewarded for planning and operational improvements.
  • Supporting professional needs with well-organized precision is a track record.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Supporting leaders in management and executive roles for over 5 years.
  • Adept at serving as a liaison between executives and clients.

Accomplishments

  • Oversaw the administration of sensitive employee documentation, following program compliance guidelines, ensuring confidentiality and security.
  • Spearheaded the adoption of new invoicing software, reducing delays in payment processing and cutting invoice approval workflow time by 61%.
  • Documented and resolved metric which led to procedure.
  • Facilitated communication within multi-department teams, ensuring seamless coordination and improving project completion time by 35%.
  • Improved office supply cost estimation and procurement, enabling the reduction of excess stock by 73% in 2015.
  • Implemented a structured calendar management process for executives, resulting in 60% improvement in meeting scheduling effectiveness.
  • Oversaw on-site administrative functions, leading to 15% reduction in workflow bottlenecks over a 6 months.
  • Worked in collaboration with leadership on strategic planning initiatives, contributing to the execution of metric in Denver within one year.
  • Introduced a project management tool that increased project progress tracking efficiency by 21%, allowing for timely completion of 15 projects in 2024.
  • Administered the company’s Adobe Creative Suite database, successfully minimizing data entry errors by 23% within a six-month period.

Affiliations

  • Association of Travel Professionals (ATP)
  • Business Administration and Management Advising Board
  • Office Managers Association
  • Association of Information Technology Professionals
  • National Association of Professional Women (NAPW)
  • National Business Education Association (NBEA)
  • American Payroll Association (APA)
  • Society for Human Capital Management Certification Holders
  • Microsoft Office Certification Program Alumni
  • Rotary International

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Certified Professional in Microsoft Office Suite (MOS) for Workday - 2016
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Professional in Human Resources (PHR) - category
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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