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Skills

  • Relationship development
  • Event coordination
  • Mentorship Program Development
  • Problem resolution
  • Transportation coordination
  • Program development
  • Customer service
  • Customer service excellence
  • Stakeholder engagement
  • Supervision

Work Experiences

  • Was in charge of administering and interpreting evaluations in order to inform rehabilitation plans.
  • Instructed students on how to use a cane with a guide, diagonal techniques, and two-point touches.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Authored orientation guides and handbooks.
  • Assisted academic departments in onboarding 4 graduate students.
  • Accommodated remote onboarding.
  • Achieved an Top Performer for exceptional customer service outreach.
  • Referred clients to eye care, health care, rehabilitation, and counseling services to improve visual and life functioning.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Kept track of my clients' progress in order to create rehabilitation plans.

Summaries

  • Achieved exceptional metrics in event coordination.
  • Adept at overseeing orientation guide manuals.
  • Collaborated innovatively with internal departments.
  • Within Miscellaneous, senior Orientation Coordinator and outstanding performer in quality assurance and budget management.
  • Effectively communicates with both colleagues and patients.
  • Expert at teaching patients how to use adaptive devices and skills in order to improve their quality of life and achieve their rehabilitation goals.
  • Achieved 30% improvements in engagement.
  • Contributed to 82% improved program ratings.
  • Consistently surpassed satisfaction benchmarks by 74%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Co-developed alumni engagement programs at orientations, adding networking opportunities for new students and increasing alumni participation by 21% over 2021.
  • Introduced a virtual component to the orientation program, enabling 11 off-campus students to participate, increasing overall attendance by 69%.
  • Implemented a mentor program connecting new students with upperclassmen, resulting in 19% higher student satisfaction post-orientation.
  • Documented and resolved system which led to process.
  • Developed custom onboarding orientations in collaboration with HR, decreasing new hire integration time by 15%.
  • Resolved 12 housing conflicts by acting as a liaison between residence life and new students, reducing complaints by 46% across three years.
  • Developed a program guide for new student mentors, resulting in a 32% increase in mentor satisfaction and improved mentor retention.
  • Supervised and trained a staff of 5 orientation leaders, supporting the successful transition of 8 new students.
  • Optimized orientation scheduling to accommodate varying student needs, decreasing no-show rates by 31%.
  • Tracked and reported on orientation outcomes, allowing leadership to make data-driven decisions resulting in 66% higher retention of new students.

Affiliations

  • American Marketing Association
  • Council for the Advancement of Standards in Higher Education (CAS)
  • Collegiate Leadership Development Consortium
  • Association for Supply Chain Management (APICS)
  • Association of College and University Housing Officers-International (ACUHO-I)
  • Association of Residence Halls (ARH)
  • American Society of Safety Professionals
  • National Orientation Directors Association (NODA)
  • American College Personnel Association (ACPA)
  • Campus Life Administrators Consortium

Certifications

  • SafeZone Training Certification - Northwind
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Trauma-Informed Education Certification - category
  • Behavioral Health First Aid Certification - initiative
  • CompTIA Network+
  • DiSC Leadership Training Certification - Cedar Works
  • First Aid/CPR Certified
  • Certificate in Student Affairs Administration - Ironclad Systems
  • Certified Event Coordinator (CEC) - Summit Group

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