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Skills

  • Consultative sales approach
  • System equipment
  • Supervision
  • Organization
  • Achieving and surpassing sales quotas
  • Contract negotiation for multi-year agreements
  • Client Acquisition and Retention
  • Business operations
  • Strategic planning
  • Budgets

Work Experiences

  • Created and used metric reports to assist leadership in making key decisions and exceeding operational goals.
  • Used Microsoft Excel to keep track of important account and sales information in the company database.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Closed $66,000 in new business within the the West Coast region by successfully identifying under-served SMB segments.
  • Consistently exceeded revenue goals.
  • Collaborated with the marketing team.
  • Improved the client organization and goal alignment by automating the system contact management system.
  • Built communication workflows.
  • Built and maintained a territory covered with 9 SMB accounts, nurturing long-term relationships and consistently exceeding revenue goals.
  • Achieved a 41% improvement in customer satisfaction.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Costs were consistently reduced while profits were increased.
  • Accomplished in cross-selling and upselling strategies.
  • Oversee standard territories, ensuring that they have well-coordinated and forward-thinking approaches to attracting new customers and capitalizing on new opportunities.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Relationship builder, communicator, and multitasker extraordinaire.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.

Accomplishments

  • Trained and mentored junior team members, improving their quota attainment by 64% over several months.
  • Played a key role in identifying and penetrating new SMB industry verticals, leading to 12 in new bookings.
  • Collaborated with cross-functional teams to introduce SMB-specific bundling options, generating 10% uplift in average deal size.
  • Drove a 53% year-over-year growth for SMB accounts by identifying customer pain points and positioning tailored solutions.
  • Exceeded monthly KPIs by 68%, becoming the top-performing SMB Account Executive in the the Southwest region by category.
  • Documented and resolved metric which led to category.
  • Facilitated interdepartmental trainings that elevated CRM data accuracy by 81%, resulting in improved decision-making for team leadership.
  • Led contract negotiations for multi-year agreements, securing $10 in revenue over two years.
  • Reduced churn by 81% via personalized renewal strategies and consistent client check-ins, ensuring client growth aligned with their evolving needs.
  • Led cross-functional teams in winning 18 new SMB accounts valued at $2, driving company growth in 2023.

Affiliations

  • Active in the SMB Technology Leaders Group via LinkedIn
  • Rotary International
  • Society of Women Engineers
  • Certified participant in the Sales Enablement Society for SMB strategies 2016
  • Member of the Outreach Lead Gen Community for Small Businesses process
  • International Association of Administrative Professionals
  • Enrolled in the HubSpot Academy's CRM & Inbound Sales Certification program procedure
  • Active participant in the Strategic Sales Advisory Council (SSAC) for SMBs
  • Member of the International Account Executives Guild program
  • Certified with the American Marketing Association (AMA) in program

Certifications

  • Certified Sales Executive (CSE)
  • HubSpot Sales Software Certification
  • Microsoft Dynamics 365 Fundamentals (CRM)
  • Certified Sales Leadership Professional (CSLP)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Certified Sales Coach
  • Certified Pricing Professional (CPP)
  • Certified Inside Sales Professional (CISP)
  • CompTIA Security+

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