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Skills

  • Needs assessment
  • Process improvement
  • Diversity and inclusion initiatives
  • Event planning and coordination
  • Team leadership and development
  • Problem resolution
  • Microsoft Office Suite proficiency
  • Interpersonal communication
  • Campus event logistics
  • Academic guidance

Work Experiences

  • Achieved a 66% improved satisfaction rate in 2024.
  • Assisted students in course registration.
  • Assisted students with time management.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Assisted with the launch of category software system for scheduling and advising, training 6 student workers and faculty in its use.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Collaborated with 3 departments to streamline student complaint processing times by 15% week-over-week.
  • Acted as the primary liaison between initiative and students.
  • Contributed to a 27% increase in resource utilization.
  • Achieved results over 11 semesters.

Summaries

  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Student Services Intern with 18 years of successful team leadership and vendor management experience.
  • Achieved a 23% time-saving in admin tasks.
  • Achieved over 3% accuracy.
  • Student Services Intern with a track record of successfully managing administrative challenges and assisting a great company in its growth.
  • Student Services Intern is a multi-talented Student Services Intern who is consistently rewarded for planning and operational improvements.
  • Adept at managing communication between program and students.
  • Accomplished Student Services Intern.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Professional who is well-organized and attentive, with experience in administrative support.

Accomplishments

  • Partnered with logistics to create a student health initiative that showed a 70% increase in mental health service utilization.
  • Supported upwards of 13 students with conflict resolution, resulting in a 37% positive resolution rate.
  • Coordinated career workshops and campus events, helping 18% of the participants successfully secure internships.
  • Introduced improved methods of outreach coordination, increasing new student attendance at orientation events by 30%.
  • Designed a peer mentorship program, connecting new students with upperclassmen to decrease drop-out rates by 22% within the first year.
  • Created and managed social media campaigns, increasing student engagement by 20% within one year.
  • Analyzed process data collected through surveys to generate actionable strategies for improving student engagement.
  • Developed communication templates with program, resulting in a 60% decrease in student inquiry resolution times.
  • Facilitated time management workshops for students over 18 months, increasing classroom engagement rates by 57%.
  • Led a cross-functional team of 5 departments to overhaul the registration process, reducing errors by 27% and improving the student experience.

Affiliations

  • Association of Higher Education Parent/Family Program Professionals (AHEPPP)
  • National Association of Student Personnel Administrators (NASPA)
  • National Association of Colleges and Employers (NACE)
  • Association for Student Conduct Administration (ASCA)
  • Society of Human Resource Management
  • American Association of Community Colleges (AACC)
  • Research and Assessment Network (RAN)
  • Student Affairs Administrators in Higher Education (NASPA)
  • American Medical Informatics Association
  • National Organization for Student Success (NOSS)

Certifications

  • Microsoft Office Specialist (MOS)
  • Volunteer Coordination in Educational Settings Certificate
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • National Association for College Admission Counseling (NACAC) Professional Certification
  • Certified Higher Education Professional (CHEP)
  • Certified Academic Skills Coach (CASC)
  • Certified Peer Mentor Trainer (CPMT)
  • Fostering Positive Student Relationships and Support Certification

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