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Skills

  • Facilities management
  • Property walks
  • ServiceNow repairs
  • Contract negotiation/review/drafting
  • Inventory control
  • Kennel cleaning and sanitizing methods
  • Budgeting
  • Business Development
  • Vendor management
  • Customer satisfaction

Work Experiences

  • Managed a multi-line telephone system that handled over 7 calls per day on my own.
  • Conducted weekly audits of the facility’s custodial operations to ensure cleanliness standards were met consistently, which led to a 63% improvement in customer satisfaction.
  • Achieved a 44% reduction in workplace accidents.
  • Conducted protocol training for staff.
  • Conducted building inspections to create detailed reports on facility conditions, helping managers prioritize repairs, which led to a 35% decrease in major breakdowns.
  • Assessed locker room facilities.
  • Assisted in restructuring custodial schedules.
  • Client payments for Power BI were collected, and account balances were updated.
  • Achieved results within the first 18 months.
  • Acted as a liaison between contractors and department heads.

Summaries

  • Facility Assistant with 2 years of experience on the job.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Achieved a 80% improvement in safety standards.
  • Completed projects within budget and time constraints.
  • Proficient in the use of Adobe Creative Suite and the management of supply checkout.
  • Collaborative and resourceful Facility Assistant adept at managing renovation projects and liaising with contractors to complete projects within budget and time constraints.
  • Boosted equipment functionality by 78%.
  • Exceptional at following instructions and maintaining property surveillance.
  • Conducted safety audits.
  • Analytical Facility Assistant with expertise in reviewing building data.

Accomplishments

  • Guided
  • Solved
  • Established
  • Ensured
  • Collaborated with contractors to modernize building safety protocols, resulting in an Lakeside Partners-compliant certification in 2018.
  • Recorded
  • Streamlined
  • Won
  • Implemented an automated work order system, which decreased maintenance request resolution times by 39% and improved staff response efficiency.
  • Assisted in coordinating yearly facility audits, preparing documentation that resulted in a 2-year re-certification without any major violations.

Affiliations

  • Member of Professional Retail Store Maintenance Association (PRSM), focusing on maintenance schedules for retail-appropriate building systems.
  • Joined International Safety Quality Environment Management Association (ISQEM) to enhance knowledge on compliance protocols and facility safety audits.
  • Active in National Fire Academy (NFA) with a special focus on fire safety protocols for evacuation planning.
  • Member of the International Facility Management Association (IFMA), focusing on increasing efficiency in building and office operations.
  • Involved in the National Environmental Balancing Bureau (NEBB) to hone skills in energy efficiency and building systems balancing.
  • Certified Maintenance and Reliability Professional (CMRP) through the Society for Maintenance and Reliability Professionals (SMRP), specializing in predictive maintenance.
  • Joined Institute of WorkPlace and Facilities Management (IWFM) to enhance skillset in predictive maintenance and compliance with process regulations.
  • Earned Lean Facility Management Certification through the Association for Facilities Engineering (AFE), ensuring process improvements and operational efficiency.
  • Active participant in the Building Owners and Managers Association (BOMA) for the 2022 calendar year, contributing to panel discussions on sustainability.
  • Affiliated with the Occupational Safety and Health Administration (OSHA), completing workshops in compliance and health risk reduction.

Certifications

  • American Red Cross First Aid/CPR/AED Certification
  • Emergency Response and Crisis Management (ERC) Certification
  • Certified Protection Officer (CPO)
  • OSHA 30-Hour Certification in General Industry Safety & Health
  • INFOR EAM Facilities Management Certification
  • Facilities Law Certificate
  • Certified Workplace Safety Specialist (CWSS)
  • NFPA 70E Electrical Safety Certification
  • Certified Incident Handler (GCIH)
  • Supply Chain Procurement Certificate (SCPC)

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