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Skills

  • First Aid/CPR
  • Supervision
  • MS Office
  • Audit and discrepancy resolution
  • Negotiation skills
  • Financial reporting
  • Error rate reduction processes
  • Cross-functional collaboration
  • Cash flow management
  • Data analytics and interpretation

Work Experiences

  • Achieved top-tier resolution rates.
  • Answered 11 calls per one year to help customers with their questions and concerns.
  • Collaborated with human resources to resolve processing delays.
  • Completed billing tasks and entered data into company databases.
  • Communicated regularly with stakeholders.
  • Completed tasks within 18 months.
  • Audited daily payment logs.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Achieved a dispute resolution rate of 33%.
  • Achieved results in two years.

Summaries

  • Automated key processes.
  • With 18 years of experience, I'm a focused billing clerk.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Strengths in quality assurance and client relations backed up by Miscellaneous training.
  • Automated payment systems.
  • Achieved an annual reduction of $9 in manual errors.
  • Adept at improving ACH return processes.
  • Achieved a 99% accuracy rate.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Billing expert with a track record of success in invoice reconciliation and financial reporting.

Accomplishments

  • Managed end-to-end electronic payment transfers, handling more than 4 transactions daily with accuracy and adherence to SLA guidelines.
  • Reconfigured payment routing protocols to improve transaction success rates with custom-built automation for risk assessment payments.
  • Played a pivotal role in a cross-department integration project involving Microsoft Excel, streamlining communication between payment systems.
  • Worked synergistically with the financial operations team to streamline the daily reconciliation of $7, enhancing accuracy and reducing delays.
  • Led an internal audit preparation project, achieving a 18% improvement in audit readiness and compliance across department standards.
  • Developed enhanced payment fraud prevention methods that led to a 82% decrease in fraudulent charges over three years.
  • Developed metrics using framework that identified and significantly reduced chargebacks by 18% in one year.
  • Initiated cross-functional procedures with treasury and IT departments, reducing processing friction and attaining payment settlement within 16 hours.
  • Collaborated with the accounting department to resolve payment delays, achieving on-time processing for process improvement payments 73% of the time.
  • Decreased customer disputes by 75% through regular audits of transaction data, in partnership with customer service and finance teams.

Affiliations

  • International Council of Nurses
  • Payment Card Industry Security Standards Council (PCI SSC) – Certification: PCI DSS
  • International Society of Payment Professionals (ISPP)
  • Society for Worldwide Interbank Financial Telecommunications (SWIFT)
  • American Marketing Association
  • Project Management Institute
  • Society of Human Resource Management
  • National Association of Payment Risk Solutions (NAPRS)
  • American Medical Informatics Association
  • Toastmasters

Certifications

  • Certified Billing Specialist (CBS) - process
  • Certified Business Payments Professional (CBPP) - category
  • Apple Certified Associate (ACA)
  • Accredited ACH Professional (AAP) – Nacha
  • ISO 20022 Payments Specialist Certification - program
  • Microsoft Certified Systems Engineer (MCSE)
  • NACHA Certified Payments Risk Manager (CPRM) - procedure
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant

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