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Skills

  • Team building
  • Automation of payment systems
  • Process improvement
  • Financial reporting
  • Invoicing prowess
  • Problem resolution
  • Collections duties
  • Business operations
  • Merchant settlement troubleshooting
  • Audit and discrepancy resolution

Work Experiences

  • Created user-friendly documentation on payment procedures which reduced onboarding time for new employees by 16%.
  • Achieved a 30% decrease in detection time.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with product to resolve processing delays, reducing internal friction and meeting SLA for process improvement payments 27% of the time.
  • Audited daily payment logs, detecting and resolving payment discrepancies exceeding $16, maintaining a 99% accuracy rate.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Audited daily payment logs.
  • Collaborated directly with merchants to troubleshoot settlement issues, consistently resolving discrepancies within 24 hours.
  • Created user-friendly documentation on payment procedures.
  • Solved program issues, improved operations, and provided excellent customer service.

Summaries

  • Achieved a 60% improvement in transaction accuracy.
  • Payment Services Specialist is a multi-talented Payment Services Specialist who is consistently rewarded for planning and operational improvements.
  • Accomplished Payment Services Specialist focused on delivering top-notch service in payment systems, from processing to reconciliations. Improved team efficiency by 45% after conducting detailed training and SOP enhancements.
  • Automated payment systems.
  • Automated key processes.
  • With a track record of exceeding corporate standards, we're driven by accuracy and efficiency.
  • Achieved a 73% reduction in fraud risks.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adaptable Payment Services Specialist specializing in merchant settlement troubleshooting and ACH returns processing. Known for maintaining a 99% accuracy rate through regular audit and compliance oversight.

Accomplishments

  • Documented and resolved program which led to category.
  • Spearheaded efforts to optimize the payment authorization process, achieving approval rates within metric 40% of the time.
  • Resolved product issue through consumer testing.
  • Led daily reconciliation efforts, resolving discrepancies with funds exceeding $9, consistently balancing accounting records.
  • Identified and addressed processing bottlenecks, achieving payment SLA compliance for workflow optimization in 61% of transactions.
  • Proactively managed investigations for 9 unauthorized transactions resulting in a dispute resolution rate of 33% within 18 months.
  • Decreased customer disputes by 75% through regular audits of transaction data, in partnership with customer service and finance teams.
  • Designed and implemented a targeted communication strategy that reduced customer escalations by 26% and improved internal workflows.
  • Reduced processing time for international payments by 73% through collaboration with the global finance and compliance teams.
  • Took initiative to automate key payment functions through ServiceNow, improving departmental efficiency by reducing manual processes by 27%.

Affiliations

  • Payment Card Industry Security Standards Council (PCI SSC) – Certification: PCI DSS
  • Merchant Advisory Group - Payment Stakeholder
  • Society for Worldwide Interbank Financial Telecommunications (SWIFT)
  • Association of Information Technology Professionals
  • Society of Payment Security Professionals (SPSP)
  • American Medical Informatics Association
  • Society of Human Resource Management
  • International Business Payments Association (IBPA)
  • International Association for Payment Services (IAPS)
  • Italian Association of Payment Services Providers (AIPS)

Certifications

  • Accredited ACH Professional (AAP) – Nacha
  • Certified Payment Professional (CPP) – Electronic Transactions Association (ETA)
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Anti-Money Laundering Specialist (CAMS) - ACAMS
  • Certified in Risk and Information Systems Control (CRISC) - ISACA
  • Certified Financial Services Auditor (CFSA) - Institute of Internal Auditors (IIA)
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Payment Risk Specialist (CPRS) - standard

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