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Skills

  • Inventory control procedures
  • Loss prevention
  • Process improvement
  • Multi-Task Management
  • Detail-oriented
  • Relationship building
  • Internal auditing
  • Business operations
  • Task prioritization
  • Employee scheduling

Work Experiences

  • Chosen themed decorative elements for customers.
  • Assisted customers in hand-picking the perfect packaging and decor accessories, leading to average upsell values of $6 per transaction.
  • Provided knowledgeable, friendly assistance to each customer at every stage of the shopping and purchasing process.
  • Assisted with in-store festive workshops.
  • Trained new employees on warehouse protocols and answered task-related questions to assist with job role adjustment.
  • Achieved over $14 in supply savings.
  • Examined orders for labeling, packaging, and contents.
  • Achieved reduction within 2 months.
  • Wrapped and boxed method and system items quickly and correctly, maintaining uniformity to meet fulfillment targets.
  • Totaled customer sales and gave the correct change on the cash register.

Summaries

  • Capable of achieving sales goals as part of a team.
  • Organized Gift Wrapper with risk assessment and data analysis.
  • Ability to communicate account compliance requirements to sales and shipping departments.
  • Successful Assistant Store Manager with 11 years of retail management experience.
  • Ready to put 18 years of experience, strong communication, strategic planning, and budget management abilities to work in a dynamic new role at Beacon Labs.
  • Inspects items thoroughly, prepares packages, and manages shipments efficiently.
  • Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty.
  • Selecting and packing containers, labeling boxes, and tracking merchandise movement are all skills she possesses.
  • Lifting and using equipment to move small and large items successfully.
  • Reliable packager with 12 years of packing and checking orders experience.

Accomplishments

  • Balanced high-volume gift-wrapping demands while maintaining accuracy and quality control, resulting in Outstanding Service Award recognition in 2023.
  • Streamlined
  • Researched
  • Won
  • Fulfilled all supervisory duties when Store Manager was on vacation.
  • Named “Associate of the Quarter” for exceeding all customer service goals.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Improved
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Recorded

Affiliations

  • National Retail Federation (NRF)
  • Point of Purchase Advertising International (POPAI)
  • Association for Supply Chain Management (APICS)
  • Creative Retail Professionals Network
  • National Association of Social Workers
  • Professional Gift Wrappers Association (PGWA)
  • American Medical Informatics Association
  • National Organization for Artisan Wrappers
  • National Artistic Packaging Guild
  • Gift Design & Event Packaging Society

Certifications

  • Customer Experience Certified Professional (CECP) - Vantage
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Gift Presentation Proficiency Certification for Holiday Events - standard
  • Certified Protection Officer (CPO)
  • Google Certified Professional Cloud Architect
  • Certified Premium Packaging and Wrapping Techniques - program
  • Customer Engagement & Loyalty Certification - program, 2018
  • Certified Retail Inventory Specialist (CRIS) - program
  • Creative Gift Packaging Professional Certification - Vantage

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